> Markdown version of [/jobs/ext/3775459-customer-success-project-management-and-strategy-manager](https://www.wearedevelopers.com/jobs/ext/3775459-customer-success-project-management-and-strategy-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Success Project Management and Strategy Manager - **Company:** Sinch, LLC - **Location:** Atlanta, GA, United States (Remote available) - **Experience:** Expert - **Salary:** $152,000.0 - $190,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Agile Methodology, Data Analysis, Asana, JIRA, RAID, PRINCE2, Salesforce.Com, SQL Databases, Tableau (Software), Smartsheet, Looker Analytics - **Published:** October 16, 2026 - **Apply:** https://www.jofdav.com/jobs/60125768-customer-success-project-management-and-strategy-manager ## About the Role * 8+ years of experience in project or program management, strategy consulting, corporate strategy, or customer success operations, including leading complex cross-functional projects. * Ownership mentality. Ability to drive cross-functional projects to completion and hold people accountable to deliver results. * Strong analytical and financial modeling skills (advanced Excel or Sheets; comfort with SQL or BI tools such as Tableau or Looker is a plus). * Proven ability to structure ambiguous problems and present recommendations clearly in writing and in person. * Working knowledge of customer success concepts: onboarding, adoption, retention, renewals, expansion and health scoring. * Experience with project management tools (e.g., Asana, Jira, Smartsheet, Monday.com) and CRM or CS platforms. * Bachelor's degree in business, management, engineering or a related field. Preferred * Experience at a strategy consulting firm or in a corporate strategy team with track-record managing projects from design to delivery. * PMP, PRINCE2 or Agile certification (CSM, SAFe ). * MBA or other advanced degree . * Experience in B2B SaaS or a subscription business. * Experience with change management or distributed teams. ## Description We are looking for a Customer Success Project Management and Strategy Manager to help our Customer Success organization plan, prioritize and deliver its most important initiatives. You will lead both CS specific and cross-functional projects from start to finish and drive the strategic analysis that shapes the transformation of the team from a customer service focus to a commercial focus. The role combines two skill sets. You will bring the discipline of a strong project manager: clear plans, tracked risks, and reliable status reporting. You will also bring the problem-solving of a strategy consultant: structuring ambiguous questions, analyzing data and turning insight into recommendations. You will work closely with senior leadership and partner with Sales, Product, Customer Excellence, Finance and Data teams to improve the key levers of NRR growth and customer outcomes. What You'll Do Project Management * Lead multiple cross-functional Customer Success projects, such as delivering actionable upsell and cross-sell leads at scale to CSMs, automating the order form completion process, implementing new org designs based on revised customer segmentation. Lead projects from requirements through delivery. * Own and drive the delivery of specific Customer Success annual OKRs. * Build and own project plans that define scope, milestones, owners, dependencies, budget and risks, and adjust them as conditions change. * Keep a single view of active initiatives, with a simple intake and prioritization process so the cross-functional team focuses on the work that matters most. * Establish and own practical, lightweight standards (templates, status cadences, RAID logs) that project owners across the team can adopt. * Prepare regular status updates and dashboards for leadership, flagging risks early with clear options. Strategy and Analysis * Support SVP of Customer Success in shaping strategy, including coverage models, customer segmentation and scaled engagement approaches. * Own resolution of strategic problems. Break down ambiguous problems into hypothesis-driven analyses, drawing on customer, market and internal data to produce clear recommendations. * Build and own business cases and financial models in support of new initiatives to drive NRR growth or deliver CS's OKRs. * Define and track key CSM productivity metrics. * Contribute to annual and quarterly planning, including OKRs and capacity planning. * Process Improvement and Change Management * Identify friction in Customer Success workflows and drive improvements that raise efficiency and customer experience. * Partner with CS Operations and Data teams to keep the CS tech stack (e.g., Salesforce, Gainsight) and reporting aligned with strategy. * Drive and own change management for new processes and tools, including communications, training and adoption tracking. * Turn customer and frontline feedback into recommendations for process, product and strategy. * * Collaboration and Influence * Act as a trusted partner to senior leaders, translating complex data and project status into clear decisions. * Lead cross-functional working groups without direct authority, resolving conflicts and building consensus. * Coach team members on planning, structured problem- solving and communication.