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# Desktop Support Specialist

- **Company:** INA Solution Inc
- **Location:** Baltimore, MD, United States
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Firmware, Issue Tracking Systems, Tablet Computers, Software Troubleshooting, Laptops, Communication Devices
- **Published:** October 16, 2026
- **Apply:** https://www.careerjet.com/jobad/us62ed2c227fad345612763b44622dbc6a

## About the Role

Bachelor's degree or equivalent foreign degree, or relevant progressive professional experience instead of education.
Experience in desktop support, branch IT support, or end-user technical support.
Hands-on hardware and software troubleshooting experience.
Experience using helpdesk ticketing systems.
Strong communication, customer service, and problem-solving skills.
Ability to work onsite and occasionally provide after-hours or weekend support.
Preferred: Experience supporting financial services or banking environments, including market data applications.
If you are interested in this opportunity, please share your updated resume and contact number. I look forward to connecting with you!

## Description

We are seeking a skilled and customer-focused Branch Support Specialist to provide hands-on IT support for end users in an enterprise environment. This role involves troubleshooting hardware and software issues, supporting laptops and mobile devices, managing IT tickets, and collaborating with technical teams to resolve complex issues., Provide on-site technical support for hardware, software, laptops, tablets, and mobile phones.
Troubleshoot and resolve Level 1 and Level 2 technical issues and escalations.
Install, configure, image, and reimage computers and software.
Manage incidents and service requests using a helpdesk ticketing system.
Support operating systems, drivers, firmware, IP configurations, and communication devices.
Maintain hardware inventory, IT equipment, and communications rooms.
Collaborate with network, infrastructure, and engineering teams to resolve technical issues.
Deliver excellent customer service and communicate effectively with end users.