> Markdown version of [/jobs/ext/3775501-help-desk-support-analyst](https://www.wearedevelopers.com/jobs/ext/3775501-help-desk-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Support Analyst

- **Company:** ZER04 CONSULTING LLC
- **Location:** Louisville, KY, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Multi-Factor Authentication, Local Area Networks, Microsoft Office, Office Suite, Information Technology
- **Published:** October 16, 2026
- **Apply:** https://www.careerjet.com/job/usb936e94c06717ceb6ee2fc9c86acb025/eaa

## About the Role

* Associate degree in Information Technology, Computer Science, or equivalent corporate experience preferred.
 * At least 6 months of experience in an IT service desk environment or technical customer call center.
 * Excellent active listening, verbal communication, patience under pressure
 * Functional understanding of Windows OS and MS Office.

## Description

Zer04 is seeking a Tier 1 Helpdesk Support Analyst to serve as the initial point of contact for all technical inquiries across a large enterprise. This position focuses on providing rapid Level I telephone, email, and chat support to ensure minimal downtime for the organization.
Core Responsibilities

 * Receive, diagnose, and resolve inbound hardware, software, and network access requests from internal hospital employees.
 * Efficiently manage password resets, account lockouts, Multi-Factor Authentication (MFA) validation, and basic Active Directory permissions.
 * Document all incidents and service requests in the IT Service Management (ITSM) ticketing tool, ensuring complete notes and correct categorization before escalation.
 * Troubleshoot basic localized issues including PC peripheral problems, local network drops, office software suites, and default workstation setups.