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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Applications Specialist - **Company:** GTT, LLC - **Location:** Kansas City, MO, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Computer-Aided Design, Software Applications, Autodesk Revit, Microsoft Office, Peer-To-Peer (P2P), Esri GIS (Software), Information Technology, Autodesk Autocad, Servicenow - **Published:** October 16, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-applications-specialist-kansas-city-mo--32da8719-0bc2-4634-8344-062298c6096c ## About the Role * Bachelor's Degree in Computer Science, MIS, CAD, Engineering, or related field OR equivalent professional experience * Minimum 4 years of experience troubleshooting and resolving design application programs * Strong knowledge of Autodesk, Bentley, Hexagon, ESRI, Revit, or other engineering/design software suites in a production environment * Strong technical troubleshooting and analytical skills * Excellent written and verbal communication skills * Ability to work independently and manage multiple deadlines * Strong organizational and prioritization skills * Proficiency in Microsoft Office Suite, * Customer-focused service mindset * Ability to translate technical issues into clear solutions * Strong collaboration and vendor relationship management * Continuous learning within AEC and IT technologies ## Description Primary Job Title: Applications SpecialistAlternate Job Titles:IT Applications Support SpecialistDesign Software Support AnalystAEC Applications AnalystTechnical Applications ConsultantLocation: Kansas City, MissouriOnsite PositionPosition DetailsPosition Type: ContractContract Duration: 12 MonthsStart: As Soon As PossibleJob SummaryThe Applications Specialist provides advanced technical support for design and engineering software applications across global practices, regional offices, and project teams. This role supports internal customers by troubleshooting critical issues, deploying specialized applications, and improving IT processes within the AEC (Architecture, Engineering, Construction) industry.The position requires strong expertise in engineering and design software platforms, excellent customer service skills, and the ability to manage multiple technical priorities in a fast-paced environment.Key ResponsibilitiesRespond to incoming calls, emails, and chat sessions to document and resolve critical issuesTroubleshoot and resolve design-related software problemsResearch, verify, and document product defects; create ServiceNow ticketsEscalate unresolved issues to section managers or vendor support as neededDevelop and maintain knowledge base articlesDeploy and test specialized applications for business unitsAnalyze recurring issues to determine root cause and corrective actionIdentify trends in customer-reported issuesManage AEC product licenses and vendor relationshipsParticipate in product BETA programs and provide enhancement feedbackMonitor systems to identify performance issuesProvide peer-to-peer training and presentationsBenchmark hardware for engineering and architectural design needsAttend relevant AEC industry user group meetings and conferencesPerform additional duties as assigned and comply with company policies and standardsRequired QualificationsBachelor's Degree in Computer Science, MIS, CAD, Engineering, or related field OR equivalent professional experienceMinimum 4 years of experience troubleshooting and resolving design application programsStrong knowledge of Autodesk, Bentley, Hexagon, ESRI, Revit, or other engineering/design software suites in a production environmentStrong technical troubleshooting and analytical skillsExcellent written and verbal communication skillsAbility to work independently and manage multiple deadlinesStrong organizational and prioritization skillsProficiency in Microsoft Office SuiteCore CompetenciesCustomer-focused service mindsetAbility to translate technical issues into clear solutionsStrong collaboration and vendor relationship managementContinuous learning within AEC and IT technologiesWork EnvironmentOnsite position in Kansas City, MOSupports internal teams nationwideFast-paced IT support environment with multiple concurrent prioritiesBenefitsMedical, Vision, and Dental Insurance Plans 401k Retirement FundAbout the CompanyAn established infrastructure engineering firm designing and building essential infrastructure for cities since 1898. With a commitment to safety and quality, the organization plays a critical role in developing sustainable communities nationwide.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 banking, insurance, financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada.Job Number: 26-01556#LI-GTT #LI-Onsite Primary Job Title: Applications SpecialistAlternate Job Titles:IT Applications Support SpecialistDesign Software Support AnalystAEC Applications AnalystTechnical Applications ConsultantLocation: Kansas City, MissouriOnsite PositionPosition DetailsPosition Type: ContractContract Duration: 12 MonthsStart: As Soon As PossibleJob SummaryThe Applications Specialist provides advanced technical support for design and engineering software applications across global practices, regional offices, and project teams. This role supports internal customers by troubleshooting critical issues, deploying specialized applications, and improving IT processes within the AEC (Architecture, Engineering, Construction) industry.The position requires strong expertise in engineering and design software platforms, excellent customer service skills, and the ability to manage multiple technical priorities in a fast-paced environment.Key ResponsibilitiesRespond to incoming calls, emails, and chat sessions to document and resolve critical issuesTroubleshoot and resolve design-related software problemsResearch, verify, and document product defects; create ServiceNow ticketsEscalate unresolved issues to section managers or vendor support as neededDevelop and maintain knowledge base articlesDeploy and test specialized applications for business unitsAnalyze recurring issues to determine root cause and corrective actionIdentify trends in customer-reported issuesManage AEC product licenses and vendor relationshipsParticipate in product BETA programs and provide enhancement feedbackMonitor systems to identify performance issuesProvide peer-to-peer training and presentationsBenchmark hardware for engineering and architectural design needsAttend relevant AEC industry user group meetings and conferencesPerform additional duties as assigned and comply with company policies and standardsRequired QualificationsBachelor's Degree in Computer Science, MIS, CAD, Engineering, or related field OR equivalent professional experienceMinimum 4 years of experience troubleshooting and resolving design application programsStrong knowledge of Autodesk, Bentley, Hexagon, ESRI, Revit, or other engineering/design software suites in a production environmentStrong technical troubleshooting and analytical skillsExcellent written and verbal communication skillsAbility to work independently and manage multiple deadlinesStrong organizational and prioritization skillsProficiency in Microsoft Office SuiteCore CompetenciesCustomer-focused service mindsetAbility to translate technical issues into clear solutionsStrong collaboration and vendor relationship managementContinuous learning within AEC and IT technologiesWork EnvironmentOnsite position in Kansas City, MOSupports internal teams nationwideFast-paced IT support environment with multiple concurrent prioritiesBenefitsMedical, Vision, and Dental Insurance Plans 401k Retirement FundAbout the CompanyAn established infrastructure engineering firm designing and building essential infrastructure for cities since 1898. With a commitment to safety and quality, the organization plays a critical role in developing sustainable communities nationwide.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 banking, insurance, financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada.Job Number: 26-01556#LI-GTT #LI-Onsite Primary Job Title: Applications Specialist Alternate Job Titles: IT Applications Support Specialist Design Software Support Analyst AEC Applications Analyst Technical Applications Consultant Location: Kansas City, Missouri Onsite Position Position Details Position Type: ContractContract Duration: 12 MonthsStart: As Soon As Possible Job Summary The Applications Specialist provides advanced technical support for design and engineering software applications across global practices, regional offices, and project teams. This role supports internal customers by troubleshooting critical issues, deploying specialized applications, and improving IT processes within the AEC (Architecture, Engineering, Construction) industry. The position requires strong expertise in engineering and design software platforms, excellent customer service skills, and the ability to manage multiple technical priorities in a fast-paced environment. Key Responsibilities Respond to incoming calls, emails, and chat sessions to document and resolve critical issues Troubleshoot and resolve design-related software problems Research, verify, and document product defects; create ServiceNow tickets Escalate unresolved issues to section managers or vendor support as needed Develop and maintain knowledge base articles Deploy and test specialized applications for business units Analyze recurring issues to determine root cause and corrective action Identify trends in customer-reported issues Manage AEC product licenses and vendor relationships Participate in product BETA programs and provide enhancement feedback Monitor systems to identify performance issues Provide peer-to-peer training and presentations Benchmark hardware for engineering and architectural design needs Attend relevant AEC industry user group meetings and conferences Perform additional duties as assigned and comply with company policies and standards Required Qualifications Bachelor's Degree in Computer Science, MIS, CAD, Engineering, or related field OR equivalent professional experience Minimum 4 years of experience troubleshooting and resolving design application programs Strong knowledge of Autodesk, Bentley, Hexagon, ESRI, Revit, or other engineering/design software suites in a production environment Strong technical troubleshooting and analytical skills Excellent written and verbal communication skills Ability to work independently and manage multiple deadlines Strong organizational and prioritization skills Proficiency in Microsoft Office Suite Core Competencies Customer-focused service mindset Ability to translate technical issues into clear solutions Strong collaboration and vendor relationship management Continuous learning within AEC and IT technologies Work Environment Onsite position in Kansas City, MO Supports internal teams nationwide Fast-paced IT support environment with multiple concurrent priorities Benefits Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About the Company An established infrastructure engineering firm designing and building essential infrastructure for cities since 1898. With a commitment to safety and quality, the organization plays a critical role in developing sustainable communities nationwide. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 banking, insurance, financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada. Job Number: 26-01556#LI-GTT #LI-Onsite