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# Tier 2 Technical Support (Telecom) - Circuit Emulation

- **Company:** KGI Wireless Inc.
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Emulators, Ethernet, Cisco
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6ab224448be5695

## About the Role

* Minimum 5 years of telecommunications technical support experience at Tier 2 or above
 * Hands-on experience with circuit emulation equipment (RAD, Actelis, Cisco NCS, Engage IP2)
 * TDM/Ethernet/IP troubleshooting expertise
 * NOC experience preferred
 * Availability for on-call coverage during scheduled cutover windows.

## Description

* Provide Tier 2 / NOC technical support for circuit emulation operations across RAD, Actelis, Cisco NCS, and Engage IP2 equipment platforms.
 * Maintain deep technical expertise in TDM, Ethernet, and IP domains as they apply to circuit emulation migration.
 * Troubleshoot and resolve escalated CEM issues that cannot be resolved at Tier 1; document root cause analysis and resolution steps.
 * Support high-volume circuit cutover events; provide real-time technical support during scheduled cutover windows.
 * Be available on-call during scheduled cutover windows (minimum five (5) business days advance notice from Client).
 * Develop and maintain Tier 2 troubleshooting guides and escalation playbooks for the program.
 * Within sixty (60) days of engagement start, provide Client with a documented backup coverage plan.
 * Coordinate with Client NOC, carrier NOCs, and field teams to resolve circuit-level outages and degradations.