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# Desktop Support Specialist II

- **Company:** SYNERGIS
- **Location:** Austin, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Apple Mac Systems, BitLocker Drive Encryption, Business Software, Microsoft Outlook, Collaborative Software, Multi-Factor Authentication, Web Browsers, System Center Configuration Manager, Windows Remote Assistance, Azure Active Directory, Microsoft SharePoint, Software Deployment, Peripherals, Microsoft InTune, Microsoft Onedrive, Laptops, Servicenow, Unified Endpoint Management
- **Published:** October 16, 2026
- **Apply:** https://www.dice.com/job-detail/be54251e-2a50-44c6-9a0c-47b1d35b60ff

## About the Role

* 4-6+ years of in-person Desktop Support / Device Support / Support Center experience in a corporate environment
 * Associate's Degree or 2+ years of college required
 * Job stability - 3+ years with one company providing desktop support in a corporate environment
 * Proven experience supporting end-user desktops, laptops, mobile devices, peripherals, and business applications
 * Hands-on experience with ServiceNow or a comparable ITSM platform
 * Working knowledge of macOS, Windows (current versions) and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) and browsers
 * Exposure to Intune, Entra ID, Active Directory, endpoint compliance/security preferred
 * Certifications such as CompTIA A+ / Network+, Microsoft 365, Microsoft Endpoint Administrator, ITIL Foundation, Apple, or similar (preferred)

Preferred Skills

 * Strong Microsoft 365 support experience
 * Knowledge of modern endpoint management and security practices
 * Experience supporting executive/VIP users with professionalism and discretion
 * Clear communication skills across technical and non-technical audiences

## Description

* Provide in-person and remote technical support for end users (approx. 70% in-person / 30% remote)
 * Troubleshoot Windows, macOS, mobile devices, peripherals, network access, collaboration tools, and business applications
 * Support device deployment and lifecycle activities (provisioning, imaging, application deployment, hardware replacement)
 * Document, communicate, and resolve issues in ServiceNow (or comparable ITSM tool) aligned to IT service management standards
 * Support endpoint management using Microsoft Intune, MECM/SCCM, and Apple management workflows
 * Support security tasks such as BitLocker validation, Microsoft Defender, and patch compliance
 * Support identity/access tasks involving Microsoft Entra ID, Active Directory, and MFA
 * Assist with initiatives including Windows 11 upgrades, device refreshes, and office moves
 * Follow policies for asset tracking, inventory handling, device decommissioning, and data protection
 * Use automation/reporting/remote assistance tools responsibly to improve support efficiency
 * Cross-train teammates and participate in continuous improvement