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# Service Desk Specialist (High-Level 2) in Bethesda, MD

- **Company:** Elegant Enterprise Wide Solutions
- **Location:** Bethesda, MD, United States
- **Contract:** Permanent contract
- **Skills:** Information Systems, Performance Testing, Information Technology
- **Published:** October 16, 2026
- **Apply:** https://www.careerjet.com/jobad/us68b1c1046b86e79a0963678727f88c42

## About the Role

* Bachelor's degree in IT, information systems, computer science, or related field preferred.

Relevant Experience

 * 5-7 years in application support, QA/testing support, technical support, or federal system operations.

Technical Expertise

 * Functional testing, performance testing support, defect tracking, release validation, accessibility testing, technical documentation.

Preferred Certifications

 * ITIL 4 Foundation preferred; ISTQB or QA/testing certification preferred; Section 508 training preferred.