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# Field Technical Support Consultant 4

- **Company:** HP Inc
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $93,400.0 - $143,800.0
- **Contract:** Permanent contract
- **Skills:** Databases, Hardware Infrastructure
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=448b97164dbe241c

## About the Role

* First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science).
 * Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
 * 5-7 years experience in relevant technologies and customer environments. Relevant industry qualification where applicable.
*

Knowledge and Skills

 * Excellent verbal and written communication skills in language to be supported.
 * Advanced troubleshooting skills in a technical environment.
 * Excellent analytical and problem solving skills.
 * Advanced Software and hardware knowledge of computing, storage and peripheral devices.
 * Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
 * Advanced proficiency with case management databases and tools.
 * Superior customer service skills.
 * Phone and remote support experience.
 * E-support experience, knowledge and resolution ability.
 * Ability to solve and document solutions for usage of other technicians and customers.
 * Ability to mentor new agents.
 * Ability to train peers on solutions.
 * Ability to take full ownership for resolution with escalated customers.
 * Ability to lead technical action plans.
 * Lead or provide expertise to teams or projects. Highly Developed knowledge of more complex solutions.
*

## Description

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees., * Successfully resolve technical issues from incoming internal or external businesses and end user's contacts and proactive notification systems.

 * Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).
 * Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
 * Ability to act as a mentor and guide other employees.
 * Ability to provide direction and guidance to process improvements.
 * Ability to articulate clearly, recommend and explain resolutions /clients.
 * Understand and utilize ITIL.
 * Represent and lead an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc. Partners actively with the Sales Pursuit team.
*