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# IT Coordinator

- **Company:** Plascore, Inc.
- **Location:** Zeeland, MI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software as a Service, Issue Tracking Systems, ServiceNow IT Service Management, Tablet Computers
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9352f2a19a608924

## About the Role

* One to two years progressively more responsible experience in office administration, HR coordination, or customer service experience.
 * In addition to the knowledge normally acquired through a general high school education, the job requires a specialized skill or knowledge which may be obtained in high school or during a very brief period of intensive preparation outside of school; Associate's degree or equivalent experience preferred.
 * Basic proficiency with Microsoft 365 and general office/ticketing systems. Fundamental training on security threats, frameworks, and standards. Formal IT, networking, or programming training is not required.

Additional Requirements:

 * Must be eligible to work on programs subject to ITAR (International Traffic in Arms Regulations).

## Description

* Monitors, triages, and manages the IT ticket queue, categorizing incoming requests and routing technical issues to the appropriate IT technician or analyst.
 * Tracks open tickets to ensure requests are resolved or escalated within expected timeframes and handles tickets where the resolution is administrative in nature.
 * Coordinates new hire IT setup with Human Resources and hiring managers, including creating email accounts and ordering phones, laptops, and other equipment ahead of start dates.
 * Coordinates employee transfer requests, updating account access, equipment assignments, and distribution list membership as employees change roles or locations.
 * Manages employee separation checklists across IT, Security, and departmental stakeholders to ensure timely account deactivation and equipment return by the employee's last day.
 * Processes routine system and portal access requests (e.g., shared drives, SaaS applications) in accordance with established approval processes.
 * Routes access requests requiring security or system-owner approval to the appropriate approver and tracks them to completion.
 * Coordinates short and long-term equipment requests (laptops, tablets, scanners) for assignments and project needs.
 * Manages printer and label-maker supply requests and coordinates non-technical printer issues (missing units, relocations, consumables) with vendors or technicians.
 * Tracks equipment relocations associated with office and plant floor changes.
 * Maintains accurate ticket documentation, resolution notes, and related records within the ticketing system.
 * Prepares periodic activity and status reports on ticket queue volume and administrative request trends.
 * Excellent written, oral, interpersonal, and organizational skills.
 * Maintain a clean and safe work environment at all times.
 * Continually look for ways to improve job efficiency and performance.
 * Perform all reasonably related duties as assigned.