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# IT Support Specialist

- **Company:** Homage, LLC
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Software Applications, Computer Networks, Interaction Design, Virtual Private Networks (VPN), Network Security, Microsoft Office, Office Suite, TCP/IP, Computer Networking Systems, Firewalls (Computer Science), Information Technology, Gsuite
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9a76943ca4c7c93b

## About the Role

* Associate's degree or equivalent experience in Information Technology, Computer Science, or related field.
 * Minimum of 2 years of IT support or helpdesk experience, providing technical support in a corporate environment.
 * Strong knowledge of Windows and macOS operating systems.
 * Familiarity with office productivity tools (e.g., Microsoft Office Suite, Google Workspace).
 * Knowledge of networking concepts, TCP/IP, VPNs, and firewalls.
 * Experience with Active Directory, Exchange, and remote desktop tools.
 * Basic knowledge of IT security best practices and protocols.
 * Excellent troubleshooting skills with the ability to quickly identify issues and implement solutions.
 * Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
 * Excellent customer service skills, with a focus on providing a positive user experience.

## Description

The HOMAGE IT Support Specialist will provide technical assistance, support, and troubleshooting for team member's hardware, software, and network-related issues. As an IT Support Specialist, they will ensure that all IT systems function efficiently and effectively to support daily business operations. They play a critical role in maintaining IT infrastructure, setting up new systems, and contributing to the overall improvement of our IT services., * Provide first-line support to end users for technical issues related to hardware, software, and network systems, responding to requests via phone, email, or in-person.

 * Diagnose and resolve issues related to operating systems, applications, networks, printers, and other IT equipment.
 * Set up and configure new hardware and software, ensuring all systems are up to date and running efficiently.
 * Assist in training staff on software applications, hardware usage, and IT security best practices.
 * Regularly monitor IT systems to identify potential issues, perform maintenance tasks, and ensure network security.
 * Maintain accurate records of support tickets, troubleshooting steps, resolutions, and user interactions.
 * Document internal procedures and maintain a knowledge base.
 * Work closely with the IT team to implement upgrades, troubleshoot more complex issues, and contribute to system enhancements.
 * Track and prioritize IT support tickets, ensuring timely resolution and customer satisfaction.
 * Maintain inventory of IT equipment, including computers, peripherals, software licenses, and other assets.
 * Provide remote support for users working off-site or from home when necessary.
 * Other related duties as assigned.