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# Knowledge & AI Enablement Specialist

- **Company:** PEOPLE SERVING PEOPLE, INC.
- **Location:** Richardson, TX, United States
- **Experience:** Experienced
- **Salary:** $100,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Decision Support Systems, Knowledge Management, Metadata, Management of Software Versions, Servicenow
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/1_cbre3-289374

## About the Role

retrieval issues. + Track knowledge base health across usage, search success and self-service adoption, maintaining a health dashboard and using data to prioritize improvements. **What You'll Need:** To perform this job successfully, an individual will need to perform each crucial duty satisfactorily.

## Description

**About The Role:** Knowledge is at the heart of how CBRE's People Services operates.
The Knowledge & Enablement Specialist plays a critical role in ensuring employees globally can find accurate, trusted information.
Partnering with subject matter experts and key stakeholders, this role is responsible for building and maintaining a high-quality knowledge base that is well-structured, consistently curated and ready for both human and AI consumption.
Beyond content, this role helps foster a culture where knowledge sharing is a natural part of how People Services operates.
The role reports to the Senior Director, Global Knowledge Management & AI Enablement. **What You'll Do:** + Apply and maintain knowledge structure, metadata, taxonomy and governance standards that enable reliable search, retrieval and AI consumption across the People Services knowledge base. + Partner with SMEs and key stakeholders to identify, capture and document knowledge, leading monthly SME calls and knowledge capture sessions. + Update knowledge articles, process guides, FAQs and decision support content in partnership with SMEs, applying content standards consistently. + Own the content review and sign-off process, coordinating timely SME and stakeholder approvals and maintaining a governance calendar. + Manage the full content lifecycle including versioning, retirement and archival, responding to policy and process changes promptly. + Structure and tag content to support AI-powered search, Now Assist and Virtual Agent in ServiceNow, monitoring performance and flagging