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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Consultant, Site Reliability Engineer - **Company:** Nationwide Mutual Insurance Company - **Location:** Columbus, OH, United States - **Experience:** Expert - **Salary:** $118,000.0 - $222,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Application Portfolio Management, Systems Engineering, Microsoft Azure, Business Software, Software as a Service, Cyber Security, Databases, Continuous Integration, Distributed Systems, Reliability Engineering, Site Reliability Engineering Practices, Software Engineering, Scripting, Information Technology, Low Latency, Programming Languages - **Published:** October 16, 2026 - **Apply:** https://nationwide.wd1.myworkdayjobs.com/Nationwide_Career/job/Ohio---Columbus-Three-Nationwide-Plaza/Consultant--Site-Reliability-Engineer_100444-1 ## About the Role Education: Undergraduate studies in computer science, management information systems or a related field are preferred. License/Certification/Designation: Technology certifications or designations are not required, but encouraged (i.e., AWS, Azure, Scripting and Development Languages, Delivery Methods, Security). Experience: Six or more years of technology experience with system management, complex system design, and using multiple technologies within one or more domains. Proven experience with CI/CD, infrastructure as code and other modern IT practices, with at least five years of experience building and operating complex distributed systems. Experience modifying code and configurations to improve availability, latency and performance with a systematic problem-solving approach coupled with effective communication skills and a sense of drive. Knowledge, Abilities and Skills: Strong communication and negotiation skills, knowledge of planning, management and execution of the Accelerated Solutions Deliver framework, and Information Security acumen. Vendor management skills preferred. Insurance/financial services industry knowledge a plus. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the Vice President and HR Business Partner. ## Description If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This role will work a hybrid schedule coming into the Columbus, Ohio (preferred), Des Moines, Iowa (preferred), or Scottsdale, Arizona office 2 days (Monday & Tuesday) per week. Remote internal associates may also be considered. Join CLS as a Site Reliability Engineer and help shape how business applications perform, scale, and evolve. This is an opportunity to make a visible impact on application reliability, operational excellence, customer experience, and business outcomes while working across a dynamic mix of modern and legacy technologies. You will be a key force behind CLS reliability engineering, operational transformation, automation, and continuous improvement efforts. Your ideas and expertise will help build stronger systems, empower engineering teams, and advance the way CLS delivers dependable experiences for its customers.In this role, you will take end-to-end ownership of reliability outcomes across the CLS portfolio, influencing teams, technology, and practices to deliver dependable experiences for customers. How You'll Make an Impact at CLS * Reliability and performance: Champion the health, availability, performance, and resiliency of CLS applications. Define, establish, and continuously improve Service Level Objectives (SLOs), analyze performance against targets, uncover reliability risks and optimization opportunities, and deliver measurable improvements in customer experience, resilience, and cost efficiency. * Incident management and production support: Lead production stability through 24x7 on-call support and Major Incident (P0) response. Direct triage and restoration, keep stakeholders informed, lead blameless reviews and root cause analysis, and ensure corrective actions and RCA/PTASK follow-through prevent recurrence. * Observability: Advance the observability of CLS applications through monitoring, alerting, dashboards, metrics, logs, tracing, and actionable telemetry. Use operational insight to detect issues earlier, improve service health, and accelerate resolution. * Automation and continuous improvement: Drive the evolution of automation, tooling, and self-healing capabilities that reduce operational toil and improve engineering efficiency. Strengthen runbooks, close supportability gaps, and drive continuous improvement across the application portfolio. * Reliability engineering and delivery readiness: Embed reliability into architecture, testing, deployment, rollback, and operational readiness decisions by partnering closely with engineering teams. Improve production outcomes and reduce risk before releases reach customers. * Collaboration and leadership: Lead high-impact reliability initiatives with engineering, architecture, infrastructure, database, vendor, and business teams. Champion SRE practices, mentor team members, and help grow reliability capability across CLS., If you're enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! The Site Reliability Engineer (SRE) works across teams to build and operate exceptionally reliable systems while minimizing restrictions on release velocity. You'll take a broad view and respond strategically to problems with a focus on reliability and member experience. As an SRE, you'll spend at least 50% of your time developing software to improve observability and reliability. You'll help Nationwide protect our members by ensuring the availability and performance of our critical systems and by ensuring our product teams achieve and maintain high standards of quality and efficiency. With your understanding and work across value streams, from user-facing applications to underlying platforms, you'll partner with numerous development and infrastructure teams to solve challenging problems with impact across Nationwide., * Use automation as a primary tool, monitor the user experience, respond to moderate production incidents, conduct postmortems and act to prevent recurrence of known problems. * Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. * Diagnose availability, latency and performance issues; make improvements in code and configuration to achieve service level objectives efficiently at scale with minimal human intervention. * Work with leaders to influence and guide product teams to implement SRE principles and practices. * Create and use tools to automate toil and improve the reliability of Nationwide's systems. * Support Nationwide services in production as part of a 24x7 on-call rotation. * Work with architects and engineers to "design reliability in" to new and existing systems. * Work to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management. May perform other responsibilities as assigned. Reporting Relationships: Reports to a Technology Director or above., For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf, We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.