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# Technology Support Specialist II

- **Company:** Levi, Ray & Shoup, Inc.
- **Location:** St. Louis, MO, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, User Authentication, Business Software, Microsoft Outlook, Generative AI
- **Published:** October 16, 2026
- **Apply:** https://evoportalus.tracker-rms.com/LRS/apply?jobcode=46479

## About the Role

* Experience with 2+ years in IT support, service desk, help desk, desktop support, or a similar end-user support role
 * Experience troubleshooting endpoint hardware, operating systems, Microsoft 365, Outlook, authentication, and common business applications
 * Experience working in a ticket-driven support environment with an emphasis on prioritization, escalation, and documentation quality
 * Experience providing excellent customer service and staying professional and calm when supporting frustrated users or high-pressure issues
 * Experience managing multiple priorities in a fast-paced environment, with strong written and verbal communication skills (experience with KACE, Five9, BeyondTrust, or Active Directory a plus)

The base range for this contract position is $18.00 - $20.00 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

## Description

* All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
 * We never conduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
 * LRS will never ask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
 * All genuine job opportunities are listed directly on our official careers portal at Careers., * Serve as a primary point of contact for internal technology support requests through tickets, phone calls, remote sessions, and walk-up support
 * Troubleshoot and resolve end-user issues involving Windows devices, Microsoft 365, Outlook, authentication, access, printers, conferencing tools, and general endpoint support
 * Log, prioritize, and document incidents and requests clearly and completely in the ticketing system, escalating issues outside Tier 1 scope with full troubleshooting context
 * Support routine account and access administration, including Active Directory, Microsoft 365, password support, group membership changes, onboarding, and provisioning
 * Follow security best practices, report or remediate compromised devices or suspicious activity, and contribute to knowledge articles and process improvements