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# Service Desk Technician

- **Company:** Brooksource
- **Location:** Nashville, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Networking Hardware, Microsoft Office, Network Architecture, Networking Basics, Network Administration, Software Deployment, Network Routers
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/2_163286442

## About the Role

* Minimum of two years of experience in a technical support role.
 * Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
 * Understanding of networking principles and experience with network administration tools.
 * Experience with Active Directory.
 * Excellent verbal and written communication skills, with an ability to explain technical concepts to non-technical users.
 * Strong customer service skills, with an ability to manage multiple priorities in a fast-paced environment. xrbllit
 * Ability to work independently and as part of a team., * Associates Degree
 * A+ Certification
 * Experience working with networking equipment (routers, switches and hubs)

## Description

* Provide end-user support by answering phone calls, responding to emails, and resolving technical issues in a timely manner.
 * Document all incidents and requests using the ticketing system.
 * Perform hardware and software installations, upgrades, and repairs on end-user workstations, laptops, and mobile devices.
 * Assist with the maintenance and troubleshooting of the network infrastructure, including switches, routers, and firewalls.
 * Collaborate with other IT staff to ensure that the technology infrastructure is secure, reliable, and efficient.
 * Provide guidance to end-users on the best practices for hardware, software, and network-related issues.
 * Participate in ongoing training and professional development activities to stay up-to-date on new technologies and best practices.