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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Reliability Engineer - **Company:** Acuity Brands - **Location:** Cork, KY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Software as a Service, Cloud Computing, Cloud Computing Security, Cloud Engineering, DevOps, Monitoring of Systems, Log Analysis, Nagios, NoSQL, Reliability Engineering, Cloud Services, Prometheus, Anti-Phishing, Azure DevOps Pipelines, Standard Sql, Runbook, Software Engineering, Datadog, Cloud Platform System, Grafana, Kubernetes, Information Technology, Docker, Key Vault - **Published:** October 16, 2026 - **Apply:** https://careers.acuitybrands.com/talentcommunity/apply/1440440500/?locale=en_US ## About the Role * 5+ years of professional experience in software engineering, SRE, or a related role. * Strong hands-on experience with Microsoft Azure, including: AKS, Azure Monitor / Log Analytics, Key Vault, ACR, VNets, and Managed Identity. * Deep experience with containerized and orchestrated environments (Docker, Kubernetes). * Proven experience operating and supporting production SaaS systems at scale. * A keen eye for detail and a knack for troubleshooting complex issues. * Excellent communication and collaboration skills, with the ability to work effectively across teams. * A passion for learning and a drive to stay up to date with emerging technologies. Preferred Skills and Experience * Experience with CI/CD pipelines and automation, preferably Azure DevOps Pipelines. * Familiarity with modern monitoring and alerting tools (e.g., Prometheus, Grafana, Datadog). * Knowledge of SQL and NoSQL databases. * Understanding of cloud security best practices. * Exposure to DevOps and SRE principles and practices to streamline development and deployment processes. * Azure and/or Kubernetes certifications. Education Bachelor's degree in Computer Science or a related field ## Description Reflect is Acuity's flagship cloud platform, providing monitoring, management, and operational intelligence for QSC's Q-SYS full stack AV platform and connected systems used by enterprise customers worldwide. As Reflect continues to scale as a mission-critical SaaS service, reliability, availability, and operational maturity are central to both customer trust and long-term growth. This role is based in Cork, within Acuity's Digital Centre of Excellence (DCOE), a growing hub for cloud, platform, and product engineering. The DCOE plays a central role in defining how Acuity builds, operates, and scales its cloud-first platforms, working closely with global engineering, product, and operations teams. We are seeking a Site Reliability Engineer (SRE) to help raise the reliability bar for Reflect's cloud services. You will be a hands-on contributor, operating at the intersection of software engineering, cloud infrastructure, and production operations. This role is focused on engineering-led reliability: building resilient systems, automating operational workflows, and embedding reliability practices directly into how Reflect is designed and delivered. As part of the Cork DCOE, you will contribute to observability standards, incident response, SLOs, runbooks, and platform reliability patterns used across Reflect. You will collaborate closely with software engineers, DevOps, and product teams, ensuring Reflect can scale safely while enabling teams to move fast and with confidence. This is an opportunity to join a growing cloud engineering centre in Cork, work on a globally used SaaS platform, and help define what good looks like for reliability, operability, and production ownership as Reflect continues to mature as an enterprise-grade cloud service., * Support the availability, reliability, and performance of Reflect's production environments and additional products to be onboarded. * Define, track, and report on service health metrics including uptime, availability, and reliability indicators. * Conduct root cause analysis (RCA), analyze system logs, and help ensure corrective and preventative actions are implemented. * Work as part of a global team providing operational and escalation coverage, contributing to incident response and recovery for critical services. Automation & Operational Excellence * Automate operational workflows to reduce manual toil and improve consistency. * Support and improve deployment processes for features, patches, and hotfixes while maintaining a strong security posture. * Create, maintain, and continuously improve runbooks and standard operating procedures (SOPs) Observability & Monitoring * Contribute to the design and evolution of monitoring, alerting, and observability standards across the platform. * Build and maintain dashboards and alerts that provide clear, actionable insight into system health. * Ensure monitoring supports SLOs and operational decision-making, not just data collection. Collaboration & Engineering Enablement * Work closely with software engineers to embed reliability best practices into system design and delivery. * Partner with product and platform teams to translate business requirements into reliable, scalable technical solutions. * Contribute to a culture of shared production ownership and continuous improvement. * Stay up to date with the latest technologies and industry trends to drive innovation., Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. E-Verify Participation Poster e-verify.gov eeoc.gov Protecting Yourself from Recruitment Scams: Acuity is committed to maintaining the integrity of our Talent Acquisition process and the security of our candidates. We are aware of phishing and fraudulent schemes in which individuals impersonate Acuity representatives or recruiting partners to solicit payments or sensitive personal information. As you navigate your job search, please keep the following in mind: * No Financial Requests: Acuity will never ask candidates for payment, credit card information, banking details or other financial information during the interview process. * Verify Recruiter Communications: Legitimate communications from Acuity recruiters will come from an "@acuityinc.com" email address. If you are contacted by a recruiting agency regarding a role with Acuity, the agency should clearly identify itself and its relationship to Acuity. If you suspect any suspicious activity, verify the agency legitimacy by contacting +1 877-584-1411, option# 0. * Be Alert for Suspicious Activity: Exercise caution if you receive unsolicited outreach with unusual requests, grammatical errors, requests for personal or financial information, or pressure to act quickly. Always verify the sender before sharing information or clicking links. * Report Suspected Fraud: If you receive a suspicious message or believe someone is impersonating Acuity or one of our recruiting partners, please contact +1 877-584-141, option# 0, report the incident to the FTC at ReportFraud.ftc.gov, or to your state attorney general.