> Markdown version of [/jobs/ext/3780425-it-specialist-ii-job-628](https://www.wearedevelopers.com/jobs/ext/3780425-it-specialist-ii-job-628). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist II - Job #628 - **Company:** North Los Angeles County Regional Center - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $78,270.0 - $110,552.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Backup Devices, Cloud Computing, Computer Networks, Multi-Factor Authentication, Enterprise Document Management System, Microsoft Exchange Server, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Security Software, Microsoft SharePoint, Single Sign-On, SQL Databases, Microsoft InTune, Computer Equipment, Information Technology, Laptops - **Published:** October 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0eb120ed5a3c6540 ## About the Role To perform this job successfully, an individual must be able to perform each essential duty satisfactorily., Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. * A typical way to obtain the knowledge and skills would be: High School Diploma, GED or Equivalent required. * Two (2) years college with coursework in Computer Science or Business Administration preferred. Two (2) years' experience working in a technical environment in a Level II role supporting a Mid-Market organization of 250+ or a large complex Information Technology Department. Demonstrated skills in problem analysis and resolution. Microsoft Certifications preferred. Non-profit experience a plus. Skills and Abilities Senior level Microsoft support skills and experience with Helpdesk Ticket Systems, Active Directory, Single Sign On (SSO), Multifactor Authentication (MFA), Exchange Server, Endpoint Security Software, Virtual Private Networks (VPN), Cloud Backups, SANDIS (iSeries), SharePoint, SQL. Working knowledge of Lenovo laptops, MS Azure and MS Intune a plus. Overall good technical knowledge. Able to understand the problem and communicate the solution effectively. The successful candidate must also be customer-oriented with patience to deal with difficult customers. Possess the capability to troubleshoot problems in a fast-paced environment. Must have excellent English oral and written communication with the ability to convey technical information, both verbal and written, to a wide range of end-users. Strong organization skills and ability to multi-task and prioritize effectively. Ability to participate as part of a team of technical and non-technical personnel. Ability to create processes that can be followed by others. Strong customer service skills with good judgment and critical thinking skills., Valid California Driver's License and reliable transportation, or acceptable substitute, required. ## Description Provide technical support over the phone, via email and in person to resolve issues involving applications, computer hardware, printers, mobile devices, RingCentral functionality troubleshooting, VPN, and basic network access while focusing on customer service. In addition to resolving daily Help Desk issues, this position will be assisting other IT functions with special projects and assignments as directed by the IT Supervisor and/or IT Director. * Identifies and diagnoses Level I/II problems for laptop or desktop users, Microsoft Office, Therefore (EDMS), Audio/Video Conferencing, RingCentral functionality troubleshooting, Communication, VPN, various hardware and email technologies. * Research complex technical problems. * Ensures that notifications and status updates are accurate, and that procedures are followed and updates, as necessary. * Ensures that tickets are prioritized in accordance with business needs and are being closed in a timely manner. * Develops knowledge articles for the users and other team members. * Supports the inventory application and processes. * Responds to security incidents, reviews logs, and escalates suspicious activity. * Provides basic support to the Azure, Intune, Active Directory and Exchange environments and escalate issues to the IT Operations team as necessary. * Assist IT Operations team to perform basic server-based functions, such as creating/modifying network printers, stop/start local server services, and others. * Learns new technologies being introduced to NLACRC at a level to resolve issues and teach others to support these technologies. * Participates in related special projects and meetings, testing, implementation, and post-implementation support. * Ability to provide basic network troubleshooting before escalating to the IT Operations Team. * Must be able to work occasional nights, weekends, and holidays and be on-call for emergencies. Must be able to travel between company locations. * Other duties as required., At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.