> Markdown version of [/jobs/ext/3780601-fws-student-walk-up-desk-technician](https://www.wearedevelopers.com/jobs/ext/3780601-fws-student-walk-up-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # FWS Student Walk Up Desk Technician - **Company:** University of South Florida - **Location:** Tampa, FL, United States - **Salary:** $31,200.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Issue Tracking Systems, Microsoft Office, System Software, Information Technology - **Published:** October 16, 2026 - **Apply:** https://www.disabledperson.com/jobs/76084598-fws-student-walk-up-desk-technician ## About the Role ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.MINIMUM QUALIFICATIONS: * Must have the Federal Work Study Award * Must be an active, enrolled USF student * This position requires a high school diploma, or equivalent, with one year of general office experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience. PREFERRED: * Experience with Windows 7-11 and Mac OS X * One year of professional computing experience * Technical documentation experience * Two years of college experience SPECIAL SKILLS: * Understanding of computer systems and peripheral equipment * Strong customer service skills with empathy and de-escalation techniques * Troubleshooting skills for client technology issues * Adaptability in a dynamic technical environment * Critical thinking and problem-solving aptitude * Excellent time management * Experience with Apple and Android mobile devices * Ability to work effectively in a diverse team with high workload * Strong communication skills across various stakeholder groups via multiple platforms ## Description Selected candidate must have an accepted FWS award and must be able to work a minimum of 18 hours per week. Hours will vary between Monday-Sunday; must have some availability Mon-Fri, Weekends and Nights. Our hours of operation are Mon-Fri 8am-2am, Saturdays from 10am-6pm and Sundays from noon-midnight., * Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow. * Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding. * Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others. * Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients' trust. * Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team's successes and failures. * Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved., The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. \n Family and Medical Leave Act (FMLA) \n Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. \n Equal Employment Opportunity \n The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.PRIMARY RESPONSIBILITIES: Please note that the following description of duties is not exhaustive: * Provide Level I Service Desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person * Create and manage trouble tickets using IT Service Management ticketing system * Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case * Support system software used by the USF community and affiliates. * Assist clients with printing issues at our Walk-Up location *This position will need to perform the duties listed above remotely or in person at our walk-up desk as needed.