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# IT Help Desk Technician

- **Company:** Putnam County Hospital
- **Location:** Greencastle, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Domain Name System (DNS), Multi-Factor Authentication, Microsoft Exchange Server, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Operating Systems, Network Protocols, Citrix Systems, Microsoft PowerPoint, Remote Access Technology, TCP/IP, Wi-Fi Technology, Remote Desktop Protocol (RDP), Computer Equipment, Information Technology, Network Support, Software Version Control
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a2c39f1921cd64fd

## About the Role

* Experience answering phone calls and emails regarding computer hardware and software problems.
 * Understanding of Active Directory, Azure, or Identity Management.
 * Support employee onboarding and off boarding by configuring laptops, provisioning accounts, setting up multi-factor authentication (MFA), and revoking access.
 * Experience with Microsoft operating systems (i.e. Win10 & Win11).
 * Must be proficient with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.)
 * Experience using remote control tools to troubleshoot computer problems.
 * Installation and support of windows based printers and networking support.
 * Understanding of VPN, RDP, Citrix and other remote access tools.
 * Basic knowledge of Microsoft Exchange email system.
 * Hardware diagnostics and software installation/patching.
 * Experience with service desk ticketing systems.
 * Basic understanding of security best practices regarding IT Infrastructure.
 * Be able to escalate complex problems to tier1/Tier2 Engineers
 * Minimum of 2-5 years of experience as a Help Desk technician or equivalent.
 * Basic understanding of network protocols (i.e. DNS, TCP/IP, Wi-Fi).
 * Strong communication and customer service skills.
 * Ability to be on-call 24/7 to support hospital systems

Physical demands include:

Must be able to remain in a stationary or sitting position for periods of time.

Must be able to exchange accurate and detailed information when called upon.