> Markdown version of [/jobs/ext/3781435-provider-network-specialist-ii](https://www.wearedevelopers.com/jobs/ext/3781435-provider-network-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Provider Network Specialist II - **Company:** ? Call - **Location:** Diamond Bar, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $46,800.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Application Programming Interfaces (APIs), Application Performance Management, Microsoft Outlook, Global Positioning Systems (GPS), Microsoft Office - **Published:** October 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=27981574a37992a4 ## About the Role * At least 2-3 years of relevant Credentialing or Contracting experience; experience in healthcare, transportation, or quality improvement setting preferred. * Bachelor's or associate degree preferred; High School Diploma or GED required. * Proficiency with Microsoft Office (particularly Excel, Outlook, and Word) required. * Possesses organizational skills with close attention to detail. * Strong verbal and written communication skills with the ability to interact collaboratively with team members and professionally with external contacts. * Ability to adapt quickly to changing priorities and handle multiple tasks simultaneously. * Strong problem-solving and critical thinking skills, along with the ability to multitask and manage time well in a fast-paced, team-oriented environment. * Basic knowledge or willingness to learn CTC systems and procedures, including but not limited to CTC Connect, dispatch software, customer service protocols, and client expectations. Advanced analytical skills * - ability to make recommendations by using data to identify trends. * Comfortable working independently with guidance from management. * Ability to type at least 40 wpm. * Must pass a Criminal Background Screening. * Must pass government exclusion list at time of hire and monthly thereafter. TYPICAL WORKING CONDITIONS: The typical working condition for this position is on-site in an indoor office environment with controlled climate, lighting, and noise levels. The job may require extended periods of sitting, standing, kneeling, bending, and/or lifting of at least 25 lbs. This is an on-site position. Employees are expected to work from the office during scheduled business hours. Remote work is not available for this role. The use of a computer or other office equipment is also a requirement. Some evening, weekend, and/or holiday work and light travel may be necessary. ## Description Build: Supports provider recruitment, contracting, network adequacy analysis, gap identification, and onboarding. * Train: Educates providers on CTC processes, contractual obligations, technology/API requirements, billing expectations, and client-specific requirements. * Monitor: Tracks on-time performance, missed trips, complaints, FOCs, API/GPS compliance, credentialing issues, utilization, and other key performance indicators. * Manage: Conducts regular provider check-ins, review scorecards, provide coaching, and implement corrective actions. * Enforce: Ensures compliance with contract requirements, manage remediation plans and escalations, and recommend suspension or termination when necessary. * Grow: Identifies opportunities to expand network capacity, improve levels of service coverage, and strengthen provider partnerships. * Leads targeted research to identify potential subcontractors in emerging and existing service areas, in alignment with dispatch needs and new client contract requirements. * Optimizes subcontractor onboarding, including contracting and credentialing processes, to support efficiency and compliance. * Assists the Vendor Network Manager with monthly reporting on pending Medi-Cal enrollments, credentialing audits, provider metrics, and API performance, including follow-up, strategic updates, and subcontractor issue resolution. * Assists the Vendor Network Manager in establishing and enforcing standardized provider document verification processes to support contract compliance and accurate credentialing records. * Maintains strong, collaborative relationships with the Contracting and Credentialing Teams, Call the Car employees, transportation providers, and other key stakeholders. * Collaborates with the Vendor Network Manager to develop and implement communication strategies that set clear expectations and support timely completion of provider requirements. * Partners with Dispatch to address network inadequacies, leads outreach to expand provider capacity, ensures service continuity, and collaborates with other departments on contracting-related items. * Assists the Vendor Network Manager with managing and coordinating bus pass distribution for specific clients, ensuring accuracy and efficiency. * Identifies process improvement opportunities and present strategic recommendations to leadership. * Facilitates clear communication between Providers, Drivers, and CTC leadership to promote transparency and collaboration. * Ensures 100% accuracy and compliance across all aspects of the contracting and credentialing process. * Mentors and guides Specialists to support professional development and consistent performance. * Assumes responsibility for special projects and initiatives assigned by management. * Able to assist with complex high-level contracting or credentialing matters * Performs all other duties assigned by management.