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# Implementation Engineer I

- **Company:** Innovative Product Achievements LLC
- **Location:** Newark, NJ, United States (Remote available)
- **Experience:** Starter
- **Salary:** $71,240 - $76,981
- **Contract:** Permanent contract
- **Skills:** Linux, Firmware, Network Troubleshooting, Microsoft Office, Salesforce.Com
- **Published:** October 16, 2026
- **Apply:** https://www.jofdav.com/jobs/60133412-implementation-engineer-i

## About the Role

* Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal.
 * A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm.
 * A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders.
 * Strong communication skills, with the flexibility to adapt your style to different audiences.
 * Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning.
 * Ability to travel at least 80% of the time and work independently from a home office.
 * Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting.
 * A valid driver's license and the ability to maintain immunizations required for hospital site access.
 * Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required.

## Description

We're seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, bringing our industry-leading scrub and linen automation solutions to life from delivery through go-live. This role owns the full onsite implementation - uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure they're set up for long-term success.

You'll travel to hospitals and healthcare facilities across the country, troubleshooting hardware, software, and networking issues in real time and serving as a trusted technical resource for both customers and internal teams. This is a highly visible role with daily, direct impact on the customers and partners who depend on IPA's technology - and it offers a genuine breadth of learning across hardware, software, electrical, mechanical, networking, and client-facing skills., * Travel onsite to execute installations - uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.

 * Serve as the face of IPA onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one.
 * Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.
 * Troubleshoot and resolve complex hardware, software, firmware, and networking issues - both during implementations and on the highest-escalated service calls.
 * Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.
 * Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration.
 * Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine.
 * Communicate proactively and clearly - daily progress emails, timely escalations, and accurate case documentation in Salesforce - keeping the right people informed at the right time.
 * Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time.
 * Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team., * Take ownership of projects and problems, collaborating with and inspiring others along the way.
 * Do great work under pressure and bring a genuine sense of urgency to fast-paced environments.
 * Are supportive and patient, yet confident, persistent, and authoritative when it counts - compassionate but tough.
 * See opportunity in challenges and stay mindful of the business outcomes behind every decision.
 * Do the right thing, not the easy thing, and hold yourself to a high standard of integrity.