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# IT Help Desk

- **Company:** B & B Specialties, Inc.
- **Location:** Anaheim, CA, United States
- **Salary:** $45,760 - $54,080
- **Contract:** Permanent contract
- **Skills:** Active Directory, Network Security, Software Engineering, Information Technology
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d43d045583810865

## About the Role

* Degree in IT, Computer Science or another relevant field preferred
 * 1+ years of related experience and training in troubleshooting and providing help desk support or equivalent combination of education and experience
 * Certification in one or more relevant areas of IT expertise

Other Requirements

 * Due to our customers' purchase order requirements, this position requires that the applicant be a U.S. Person as defined in EAR.
 * Local candidates only

## Description

* Serve as the first point of contact for customers and users seeking technical assistance
 * Diagnose and resolve technical hardware and software issues
 * Research issues using available and appropriate information sources
 * Escalate urgent issues that cannot be resolved timely
 * Inform management of recurring and/or critical issues
 * Maintain a log of help desk interactions and a knowledge base of common issues and relevant fixes
 * Advise customers and users of appropriate actions and safe use of computers and peripherals
 * Follow up with customers and users to ensure complete resolution of issues
 * Help to create/maintain work instructions and training manuals for new and revised hardware and software
 * Help to create/maintain standardized group policies across the network
 * Help to create/maintain Active Directory users, groups, and overall network security
 * Ensure all software updates are being installed including but not limited to windows updates and antivirus definitions
 * Ensure antivirus and backups are viable
 * Stay current with system information, changes, and updates
 * Maintain a clean and safe working environment in the server room and with relevant computer wiring