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# Aftermarket Technical Specialist

- **Company:** Paper Converting Machine Company
- **Location:** Green Bay, WI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Document Management Systems, Microsoft Office, Software Tools, SAP NetWeaver Business Warehouse, Smartsheet
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/1_barrywehmiller-R022362

## About the Role

IMPORTANT: You must be prepared to share and explain the efforts that you've already taken to investigate. + Some requests may need to go through the Mods OMS process, consistent with the "Parts vs Mods" criteria EDUCATION & EXPERIENCE: + Associate degree in a technical or engineering related field and three years of engineering or technical support experience, or a high school degree/diploma and five years of related experience.
KNOWLEDGE, SKILLS, ABILITIES: (training will be provided) + Demonstrated ability to strategize and implement technical support team goals. + Effectively utilize negotiation and presentation skills. + Awareness and working application of current and legacy ERP systems + Awareness and working application of current and legacy document management systems + Proven problem-solving skills + Proficient in Microsoft office + Ability to travel up to 10% COMPETENCES + Customer Focus - Building strong customer relationships and delivering customer-centric solutions. + Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. + Drives Results - Consistently achieving results, even under tough circumstances. + Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + Optimizes Work Processes - Knowing the most
effective and efficient processes to get things done, with a focus on continuous improvement. + Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. + Collaborates - Building partnerships and collaborating with others to meet shared objectives. + Decision Quality - Making good and timely decisions that keep the organization moving forward. + Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

## Description

ESSENTIAL FUNCTIONS: + Utilize various BW Converting ERP programs and engineering tools to execute daily technical support tasks in the most efficient and thorough manner. + Utilize Smartsheet as primary daily dashboard for all aftermarket technical support requests; all request specific communication should be captured within SmartSheet. + Identify/Verify part numbers for external customers, Inside Sales, Mod Sales, Audit Leader, and Field Service team members. + Evaluate customer parts needs and recommend solutions + Create and share PDF's of "External" engineering records to assist in machine issue resolution or in part identification. + Create New Part Numbers, in current ERP, for all BW Converting brands in support of aftermarket sales. + Create change masters to record obsolete items, IFU replacements and item specific notes for engineering, customer service and purchasing. + Engage with suppliers to investigate obsolete components, direct (form, fit, function) replacements,
or potential replacements that might require modification. + Create part numbers and bills of material for rebuild kits + Perform initial evaluation of internal requests for non-standard technical support and provide responses to requester. + Assist manufacturing engineering with material substitutions, machining specifications, paint code requirements, determining casting to weldment feasibility and assembly questions. + Meet with customers and suppliers (on occasion). + Travel to other BW Converting locations for training (on occasion). + Escalate concerns, issues and needs for additional guidance to Team Lead or Leader (Audit Leader) when necessary. + Expand existing knowledge base of all Brands and models, associated equipment, including new and legacy equipment. + Perform other duties as assigned.
Engineering Engagement Criteria + The "Spirit & Intent" for the Aftermarket Technical Support Team is to reduce production engineering's involvement to only the "critical" items in order to maximize engineering availability for sold work and other absorbable items + Work with subject matter experts from within the various engineering groups when additional support is required to resolve parts identification requests.