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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Salesforce Service Cloud Engineer - **Company:** Natera - **Location:** Austin, TX, United States - **Experience:** Expert - **Salary:** $125,000.0 - $156,300.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Data Analysis, Customer Data Management, Decision Support Systems, Domain Name System (DNS), Electronic Mailing, Scrum Methodology, Cloud Services, Requirements Management, Requirements Traceability, Salesforce.Com, User-Centered Design, Website Wireframe, Information Technology, Cybercrime, Data Analytics, Data Objects - **Published:** October 16, 2026 - **Apply:** https://www.careerbuilder.com/job-details/senior-salesforce-service-cloud-engineer-austin-tx--62f7b334-46a7-4b46-acab-c0b9fbcbce81 ## About the Role Required * Bachelor''s degree in Business Administration, Computer Science, Information Technology, or related field * 8+ years of product management experience with at least 4 years focused on Salesforce or CRM platforms * Strong background in Service Cloud, Sales Cloud, or other core Salesforce product areas * Proven experience in requirements gathering, business analysis, and stakeholder management * Experience with agile product development methodologies and cross-functional team collaboration * Excellent analytical skills with experience in data-driven product decision making * Outstanding communication and presentation skills for executive and technical audiences * Experience with product analytics tools and performance measurement frameworks Preferred * Master''s degree in Business Administration (MBA) or related advanced degree * Salesforce certifications including Platform App Builder, Administrator, or Product Specific Consultant certifications * Product Management certification (CPM, AIPMM) or equivalent professional credential * Previous experience in consulting, client-facing, or customer success roles * Background in user experience design, market research, or business intelligence * Experience with Salesforce ecosystem tools including AppExchange, Lightning Platform, and integration technologies * Knowledge of emerging technologies and their application to Salesforce platform evolution KNOWLEDGE, SKILLS, AND ABILITIES Product Management Expertise * Deep understanding of product management principles including product discovery, validation, and go-to-market strategies * Strong analytical and problem-solving skills with ability to synthesize complex business requirements into actionable product features * Experience with product roadmapping, prioritization frameworks (RICE, Value vs. Effort), and backlog management * Knowledge of user-centered design principles, usability best practices, and customer journey optimization * Ability to balance competing priorities and make data-driven decisions in fast-paced, resource-constrained environments * Understanding of product lifecycle management from concept through retirement Salesforce Platform Knowledge * Comprehensive understanding of Salesforce platform capabilities including declarative development, custom objects, and workflow automation * Knowledge of Salesforce integration patterns, APIs, and third-party application ecosystem * Understanding of Salesforce data model, security framework, and scalability considerations * Familiarity with Salesforce release cycles, feature development process, and platform roadmap * Experience with Salesforce reporting, dashboards, and analytics for product performance measurement * Knowledge of Salesforce best practices for user adoption, change management, and organizational transformation Business Analysis and Communication * Excellent requirements elicitation skills including stakeholder interviews, workshops, and process analysis * Strong documentation skills for creating user stories, acceptance criteria, and functional specifications * Ability to translate technical concepts for business audiences and business needs for technical teams * Experience in process improvement, workflow optimization, and business case development * Skills in data analysis, reporting, and visualization for product performance measurement * Proven ability to influence without authority and drive consensus among diverse stakeholders Leadership and Strategic Thinking * Strategic thinking skills with ability to balance long-term product vision with immediate tactical needs * Experience leading cross-functional teams and managing complex stakeholder relationships * Strong leadership presence with ability to drive product decisions and resolve competing priorities * Innovation mindset with focus on emerging trends, competitive landscape, and market opportunities * Ability to work effectively in matrix organizations and collaborate across multiple business units * Customer-focused approach with commitment to delivering exceptional user experiences and business outcomes ## Description POSITION SUMMARYWe are seeking a strategic Senior Salesforce Product Manager to drive the product vision, roadmap, and execution of our Salesforce platform initiatives while championing user-centric design and data-driven decision making. This role combines deep product management expertise with Salesforce platform knowledge, business analysis, and stakeholder management responsibilities. The ideal candidate will serve as both a product strategist and execution leader, ensuring our Salesforce solutions deliver maximum business value while driving user adoption and satisfaction across the organization.PRIMARY RESPONSIBILITIESProduct Strategy & Roadmap Management (35%)Define and own the comprehensive Salesforce product vision, strategy, and multi-year roadmap aligned with business objectivesConduct market research, competitive analysis, and user needs assessment to identify product opportunities and innovation areasCollaborate with executive leadership to translate business strategy into actionable product initiatives and feature requirementsPrioritize product backlog and feature development based on business value, user impact, technical feasibility, and ROI analysisEstablish product success metrics, KPIs, and measurement frameworks to track product performance and user satisfactionDrive product discovery sessions and ideation workshops with cross-functional teams and stakeholdersManage product portfolio decisions including feature sunset, platform consolidation, and technology investment prioritiesRequirements Management & Business Analysis (25%)Lead comprehensive requirements gathering sessions with business stakeholders, subject matter experts, and end usersTranslate complex business needs into detailed functional requirements, user stories, and acceptance criteriaConduct thorough business process analysis and workflow optimization to maximize Salesforce platform valuePartner with solution architects to ensure technical feasibility and optimal implementation approaches for product featuresCreate and maintain detailed product specifications, wireframes, and process flow documentationFacilitate requirements validation sessions and user acceptance testing coordinationManage scope changes, requirements traceability, and impact analysis throughout product development lifecycleStakeholder Management & Communication (20%)Serve as primary product liaison between business units, technical teams, and executive leadershipConduct regular stakeholder updates, product demos, and executive presentations on product progress and outcomesManage stakeholder expectations through transparent communication of timelines, dependencies, and delivery commitmentsFacilitate cross-functional collaboration between development, QA, operations, and business teamsLead product steering committee meetings and strategic planning sessionsBuild strong relationships with key business champions and power users to drive product advocacyCoordinate with external vendors and third-party solution providers for integrated product offeringsUser Experience & Adoption (10%)Champion user-centric design principles and advocate for optimal user experience across all product touchpointsConduct user research, usability testing, and feedback collection to inform product design and enhancement decisionsPartner with UX/UI teams to create intuitive, efficient, and engaging user interfaces within Salesforce platform constraintsDesign and implement user adoption strategies including training programs, change management, and support documentationMonitor user engagement metrics, adoption rates, and satisfaction scores to identify improvement opportunitiesLead user feedback collection initiatives and product advisory board sessionsDevelop user personas and journey mapping to guide product development prioritiesProduct Delivery & Performance (10%)Work closely with development teams using agile methodologies to ensure timely and quality product deliveryMonitor product development progress, identify risks, and implement mitigation strategies to meet delivery commitmentsCoordinate product launches including rollout planning, communication strategies, and success measurementAnalyze product performance data, user behavior analytics, and business impact metrics to inform future product decisionsManage product backlog grooming, sprint planning participation, and continuous improvement initiativesOversee quality assurance processes and user acceptance testing for product releasesDrive post-launch product optimization and iterative enhancement based on performance data and user feedbackQUALIFICATIONSRequiredBachelor''s degree in Business Administration, Computer Science, Information Technology, or related field8+ years of product management experience with at least 4 years focused on Salesforce or CRM platformsStrong background in Service Cloud, Sales Cloud, or other core Salesforce product areasProven experience in requirements gathering, business analysis, and stakeholder managementExperience with agile product development methodologies and cross-functional team collaborationExcellent analytical skills with experience in data-driven product decision makingOutstanding communication and presentation skills for executive and technical audiencesExperience with product analytics tools and performance measurement frameworksPreferredMaster''s degree in Business Administration (MBA) or related advanced degreeSalesforce certifications including Platform App Builder, Administrator, or Product Specific Consultant certificationsProduct Management certification (CPM, AIPMM) or equivalent professional credentialPrevious experience in consulting, client-facing, or customer success rolesBackground in user experience design, market research, or business intelligenceExperience with Salesforce ecosystem tools including AppExchange, Lightning Platform, and integration technologiesKnowledge of emerging technologies and their application to Salesforce platform evolutionKNOWLEDGE, SKILLS, AND ABILITIESProduct Management ExpertiseDeep understanding of product management principles including product discovery, validation, and go-to-market strategiesStrong analytical and problem-solving skills with ability to synthesize complex business requirements into actionable product featuresExperience with product roadmapping, prioritization frameworks (RICE, Value vs. Effort), and backlog managementKnowledge of user-centered design principles, usability best practices, and customer journey optimizationAbility to balance competing priorities and make data-driven decisions in fast-paced, resource-constrained environmentsUnderstanding of product lifecycle management from concept through retirementSalesforce Platform KnowledgeComprehensive understanding of Salesforce platform capabilities including declarative development, custom objects, and workflow automationKnowledge of Salesforce integration patterns, APIs, and third-party application ecosystemUnderstanding of Salesforce data model, security framework, and scalability considerationsFamiliarity with Salesforce release cycles, feature development process, and platform roadmapExperience with Salesforce reporting, dashboards, and analytics for product performance measurementKnowledge of Salesforce best practices for user adoption, change management, and organizational transformationBusiness Analysis and CommunicationExcellent requirements elicitation skills including stakeholder interviews, workshops, and process analysisStrong documentation skills for creating user stories, acceptance criteria, and functional specificationsAbility to translate technical concepts for business audiences and business needs for technical teamsExperience in process improvement, workflow optimization, and business case developmentSkills in data analysis, reporting, and visualization for product performance measurementProven ability to influence without authority and drive consensus among diverse stakeholdersLeadership and Strategic ThinkingStrategic thinking skills with ability to balance long-term product vision with immediate tactical needsExperience leading cross-functional teams and managing complex stakeholder relationshipsStrong leadership presence with ability to drive product decisions and resolve competing prioritiesInnovation mindset with focus on emerging trends, competitive landscape, and market opportunitiesAbility to work effectively in matrix organizations and collaborate across multiple business unitsCustomer-focused approach with commitment to delivering exceptional user experiences and business outcomesThe pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Austin, TX$125,000-$156,300 USDOUR OPPORTUNITYNatera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.WHAT WE OFFERCompetitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!For more information, visit www.natera.com.Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.If you are based in California, we encourage you to read this important information for California residents.Link: https://www.natera.com/notice-of-data-collection-california-residents/Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.For more information:BBB announcement on job scamsFBI Cyber Crime resource page