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# Service Desk Specialist (High-Level 3) in Bethesda, MD

- **Company:** Elegant Enterprise Wide Solutions
- **Location:** Bethesda, MD, United States
- **Contract:** Permanent contract
- **Skills:** Queue Management Systems, Cisco, Servicenow
- **Published:** October 16, 2026
- **Apply:** https://www.careerjet.com/jobad/usef9acc6bdbbf48eb467aafa5c794456b

## About the Role

* Bachelor's degree preferred; equivalent senior service operations experience acceptable.

Relevant Experience

 * 6-8 years in service desk leadership, queue management, service operations, or enterprise support environments

Technical Expertise

 * Queue management, Cisco CCX/ServiceNow reporting, SLA metrics, escalation coordination, continuity operations, performance dashboards.

Preferred Certifications

 * ITIL 4 Foundation; HDI Support Center Team Lead or Support Center Manager.