> Markdown version of [/jobs/ext/378456-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/378456-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineer

- **Company:** Hays
- **Location:** Frankfurt am Main, Germany
- **Salary:** €48,000.0 - €64,500.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Information Technology
- **Published:** June 9, 2026
- **Apply:** https://www.xing.com/jobs/eschborn-technical-support-engineer-155026329

## About the Role

* Erste IT-Kenntnisse (z. B. Ausbildung, Studium oder Quereinstieg)
 * Interesse an IT-Sicherheit
 * Starke Kommunikationsfähigkeit und kundenorientiertes Auftreten
 * Selbstständige und strukturierte Arbeitsweise
 * Sehr gute Deutschkenntnisse, Englischkenntnisse für schriftliche Kommunikation ausreichend

## Description

* Full-timeEmployment type: Full-time
 * €48,000 - €64,500 (XING estimate)
 * Hybrid
 * Be an early applicant, * Bearbeitung von Kundenanfragen über Ticketsystem und Hotline
 * Unterstützung unserer Kunden bei IT-Sicherheitslösungen (insb. Sophos)
 * Analyse und Behebung von Störungen im 1st und teilweise 2nd Level Support
 * Dokumentation von Supportfällen und Lösungen
 * Eigenständige Priorisierung und Bearbeitung von Aufgaben im Remote-Setup
 * Proaktive Kommunikation mit Kunden


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)