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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Analyst II - IT Asset Management - **Company:** NorthShore University HealthSystem - **Location:** Arlington Heights, IL, United States - **Experience:** Experienced - **Salary:** $80,309.0 - $124,467.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Business Process Model and Notation, Microsoft Outlook, Cloud Computing, Configuration Management Databases, Configuration Management, Databases, Data Infrastructure, Desktop Computing, HP Thin Clients, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Software Asset Management, Tablet Computers, Peripherals, Laptops, Hardware Asset Management, Servicenow - **Published:** October 16, 2026 - **Apply:** https://diversityjobs.com/career/18647216/Business-Analyst-Ii-It-Asset-Management-Illinois-Arlington-Heights ## About the Role * Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 6 additional years of related experience) * Preferred:Master's degree in IT, Business, STEM, or related field * Certifications: * ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days). * ServiceNow HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months). * Preferred: * CHAMP - Certified Hardware Asset Management Professional CITAM - Certified IT Asset Manager (IAITAM) Certified Implementation Specialist - Software Asset Management (CIS-SAM) CIS - Data Foundations (CMDB & CSDM) ITIL 4 Foundation * Experience: 2-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, experience with ServiceNow Hardware Asset Management. * Preferred: 5+ years of experience in IT Asset Management, Business Analysis, IT Project Management, with deep familiarity and involvement in using ServiceNow Asset Hardware Asset Management. * Unique or Preferred Skills: * Requirements gathering, process mapping (BPMN), and gap analysis. * User story creation, acceptance criteria, and UAT coordination. * Business process improvement and automation identification. * Experience with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial. * Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals. * Knowledge of IT asset management frameworks, tools, and best practices. * Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams). * Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving. * Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively. * Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors. * Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing. * High attention to detail and accuracy. * Ability to work independently and as a part of a team. ## Description The IT Asset Management Business Analyst II oversees the inventory tracking and full lifecycle of IT hardware assets-from receipt to disposal-utilizing the ServiceNow Hardware Asset Management (HAM) module to ensure compliance with company policies, industry regulations, and advanced ServiceNow configurations. This role involves leading smaller projects and contributing to larger initiatives for the development and enhancement of IT asset management processes, procedures, and the ServiceNow tracking system, incorporating best practices such as ITIL-aligned workflows and automated normalization. The Analyst collaborates independently with IT teams and vendors to optimize asset utilization and cost effectiveness through ServiceNow analytics, variance reporting, and integration with operational tools. The position will also participate in the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. This position works across multiple IT teams to drive optimizations in hardware asset utilization, cost reductions via detailed financial modeling in ServiceNow, and risk mitigation through proactive Configuration Management Database (CMDB) audits and compliance dashboards. What you will do: * Manage End-to-End Hardware Asset Lifecycle Oversee receipt, deployment, refresh, retirement, and disposal activities within ServiceNow HAM. * Asset Data Analysis & Optimization Analyze trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation. * ServiceNow HAM Configuration & Enhancement Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations. * Development of IT Hardware Standards Participate in the review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics. * Process Improvement & Documentation Development Draft business cases, SBARs, and standardization proposals for ITAM improvements. * Reporting & Dashboard Development Develop and maintain dashboards and executive-ready reports to support operational, project, and audit needs. * Cross-Functional Financial & Procurement Coordination Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts. * Lead Asset Audits & Reconciliation Conduct and coordinate physical and system audits, resolving discrepancies and documenting corrective actions. * Compliance & CMDB Governance Oversight Ensure alignment between asset records and CMDB (Configuration Management Data Base) standards; support regulatory and internal compliance reviews. * Training & Operational Guidance Provide guidance and process training to field services, inventory teams, and operational stakeholders.