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# Desktop Support Technician

- **Company:** Entre Computer Services
- **Location:** Rochester, NY, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Software Maintenance, Software Engineering, Peripherals, Information Technology
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/14_72e663ea

## About the Role

We are seeking an experienced Desktop Support Technician to provide on-site technical support and troubleshooting for end-user hardware, software, and network-related issues for our client. The ideal candidate will be a proactive problem-solver with strong technical expertise and excellent customer service skills, capable of resolving a broad range of IT support tasks independently and efficiently., * Associate's degree in Computer Science or related field preferred.

 * 2-3 years of Information Technology experience preferred.

## Description

* Acts as a liaison with end-user for computer related issues and escalations.
 * Acts as a technical resource in assisting customers to assess and resolve hardware and software issues.
 * Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware.
 * Upgrade operating systems and software.
 * Assist with new project requests as needed.
 * Create and update documentation as needed.
 * Track and document, within the ticketing system, progress and steps taken to resolve issues.
 * Performs and assists in hardware and software maintenance services.
 * Report on trends.
 * Participate in the major incident identification and resolution process.
 * Performs on-call responsibilities.
 * Able to work a flexible schedule (hours may vary), work after-hours calls, may include some evenings and weekends as needed.
 * Maintains a high degree of computer expertise.
 * Troubleshoots and resolves tickets for issues and requests for new mobile equipment, features, and functionality for customer's in-person, remotely, and by phone support.
 * Maintains mobile device inventory management.
 * Provides Level I technical support in assisting IT Support Services team members with setup, configuration, maintenance, and reported problems for mobile devices.
 * Performs other duties as assigned.