> Markdown version of [/jobs/ext/3784930-pnc-support-analyst-clin-applications-profl-2-hx](https://www.wearedevelopers.com/jobs/ext/3784930-pnc-support-analyst-clin-applications-profl-2-hx). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PNC Support Analyst (CLIN APPLICATIONS PROFL 2 HX) - **Company:** University of California, Davis - **Location:** Davis, CA, United States - **Salary:** $72,800.0 - **Contract:** Permanent contract - **Skills:** JIRA, System Configuration, Identity and Access Management, Laboratory Information Management Systems, Electronic Medical Records, Information Technology, Data Management, Meditech, Servicenow - **Published:** October 16, 2026 - **Apply:** https://diversityjobs.com/career/18649200/Pnc-Support-Analyst-Clin-Applications-Profl-2-Hx-California-Davis ## About the Role Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position * Bachelor's degree in information technology or equivalent combination of education and experience in relatable field. * Experience using an electronic health record system, lab information system or pharmacy management system. * Experience assimilating technical concepts, terms, and material, and explaining this material to non-technical users. * Experience independently researching, planning, testing, documenting and resolving incidents and problems. * Experience communicating with all hierarchical and technical levels within an organization. * Knowledge of electronic health record systems (Point and Click, Epic, Meditech, etc.) * Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner. * Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner, including the ability to translate technical issues into simple terms for non-technical users., * Experience with HIPAA, FERPA and other applicable federal and state medical information confidentiality and security requirements. * Knowledge of health facility functions and requirements. * Experience with platforms like ServiceNow or Jira to manage, triage, and track support requests., * Chemicals, dust, gases, or fumes - Never 0 Hours * Loud noise levels - Never 0 Hours * Marked changes in humidity or temperature - Never 0 Hours * Microwave/Radiation - Never 0 Hours * Operating motor vehicles and/or equipment - Never 0 Hours * Extreme Temperatures - Never 0 Hours * Uneven Surfaces or Elevations - Never 0 Hours Mental Demands * Sustained attention and concentration - Frequent 3 to 6 Hours * Complex problem solving/reasoning - Occasional Up to 3 Hours * Ability to organize & prioritize - Frequent 3 to 6 Hours * Communication skills - Frequent 3 to 6 Hours * Numerical skills - Occasional Up to 3 Hours * Constant Interaction - Frequent 3 to 6 Hours * Customer/Patient Contact - Frequent 3 to 6 Hours * Multiple Concurrent Tasks - Frequent 3 to 6 Hours ## Description Under general supervision of the Director of Support Services and Data Management, provide first-tier application support to SHCS staff around the Electronic Health Record System (Point and Click) Lab Information System and Pharmacy System via telephone, email, video conference and in-person. As a first-tier application support provider, report, research, troubleshoot, adapt software configurations, and resolve problems to meet the needs of SHCS staff. Maintain accurate, effective, and timely incident response documentation in accordance with department policies, procedures, and practices. Perform data analysis and reporting as needed. Participate in meetings and ad hoc workgroups., * 80% - Clinical and Systems Operational Support and Functional Analysis * 20% - Access Management, Work occasional overtime on short notice to meet operational needs. Work occasional evenings to attend meetings scheduled after normal work hours. Special Requirements - Please contact your recruiter with questions regarding which activities apply by position * This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment * This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.