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# CSS Support Engineer L2

- **Company:** M9 Solutions
- **Location:** Vienna, VA, United States (Remote available)
- **Salary:** $120,000.0 - $135,000.0
- **Contract:** Permanent contract
- **Skills:** Clean Code Principles, Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Data Analysis, Computing Platforms, Big Data, Cascading Style Sheets (CSS), Information Systems, Python (Programming Language), Software Systems, SQL Databases, TypeScript, Palantir Foundry, Pyspark, Information Technology, Restful APIs
- **Published:** October 16, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88619116/1

## About the Role

* Work Authorization: U.S. citizen or lawful permanent resident.
 * Background in Computer Science, Engineering, Information Systems, or other technical field.
 * Proficiency in Python and PySpark is essential, with additional skills in SQL, Java, and TypeScript/JavaScript viewed favorably.
 * A good grasp of APIs, RESTful services, and development best practices, including code branching and testing.
 * Exceptional English writing and communication skills, capable of engaging effectively with customers on intricate and sensitive issues.

Preferred Skills and Qualifications

 * Experience with analytical software platforms and large-scale data utilization for solving valuable business problems across any industry or domain.
 * Familiarity with advanced data analysis and engineering techniques, enabling users to fully leverage the platform's capabilities.
 * Knowledge of development standard practices, including efficient code management strategies such as branching and testing.
 * Demonstrated passion for customer support and empowerment, with a primary focus on addressing customer support tickets.
 * Prior experience in customer support roles, preferably involving complex software platforms.
 * Adaptability in a fast-paced setting, with a product and support landscape that is constantly evolving.
 * A self-starter mentality, capable of independent operation and decision-making with minimal oversight.
 * Strong organizational acumen and meticulous attention to detail, supported by effective prioritization and task management strategies. Experience in streamlining and enhancing support processes is a plus.
 * Proven ability to apply analytical software solutions across large-scale data sets to solve significant business challenges in various domains.
 * A commitment to continuous learning and growth, with a readiness to rapidly acclimate to the platform and project-specific workflows.
 * Comfort in navigating and contributing to a dynamic work environment with shifting objectives and iterative user engagement.

## Description

M9 Solutions is seeking a CSS Support Engineer L2 to work remotely in support of a contract for a client located inWashington, DC. Must be a U.S. citizen or lawful permanent resident., * Serves as a technical liaison for data engineers utilizing Palantir Foundry platform, providing first-line support and guidance.

 * Cultivates an in-depth understanding of Foundry applications, leveraging this knowledge to efficiently and satisfactorily address user inquiries.
 * Works in tandem with product engineers to pinpoint, diagnose, and resolve bugs reported by users, enhancing overall platform stability and performance.
 * Spearheads various support initiatives aimed at amplifying the global support framework for platform users, focusing on scalability and efficiency.
 * Contributes to the enrichment of core documentation, filling in gaps and clarifying complex concepts where needed.
 * Distills observed trends into actionable feature requests in collaboration with product engineers to steer the continuous evolution of the platform.