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# Manhattan Active Warehouse Management (MAWM) Support Analyst - Tier 2

- **Company:** Soft Pretzel Franchise Systems, Inc.
- **Location:** Westerville, OH, United States
- **Contract:** Temporary to permanent
- **Skills:** Data Analysis, Application Performance Management, Cloud Engineering, Databases, Data Validation, Database Queries, Disaster Recovery, Software Maintenance, Release Management, Software Deployment, Software Engineering, SQL Databases, Enterprise Software Applications, Warehouse Management Systems, Software Troubleshooting, Servicenow
- **Published:** October 16, 2026
- **Apply:** https://www.careerjet.com/jobad/us1798d05882d57a54b81f14b368987bf2

## About the Role

* Hands-on experience supporting Manhattan Active Warehouse Management (MAWM).
 * Experience providing Tier 2 support for enterprise applications, preferably in warehouse management or supply chain environments.
 * Strong SQL skills for querying databases, data validation, and troubleshooting.
 * Experience analyzing application logs and conducting root cause analysis.
 * Familiarity with incident management and ticketing tools such as ServiceNow.
 * Understanding of warehouse operations, including receiving, picking, packing, shipping, and labor management.
 * Experience with application maintenance, production support, incident resolution, and release management.
 * Familiarity with cloud-native architectures and modern application deployment models.
 * Strong troubleshooting, analytical, communication, and problem-solving skills.
 * Ability to collaborate effectively with cross-functional technical and business teams., * Experience supporting warehouse management systems in logistics, distribution, or supply chain environments.
 * Exposure to application implementation, deployment, upgrades, and production release processes.
 * Experience participating in CAB meetings and disaster recovery exercises.
 * Knowledge of application performance optimization and continuous improvement practices.
 * Experience documenting technical procedures and providing knowledge transfer to support teams.

## Description

We are seeking an experienced Manhattan Active Warehouse Management (MAWM) Support Analyst Tier 2 to provide application support, troubleshooting, incident management, and root cause analysis for warehouse management systems. The ideal candidate will have hands-on experience supporting Manhattan Active WM, strong SQL skills, and a solid understanding of warehouse operations and application support processes.
The candidate will collaborate with Tier 1 and Tier 3 support teams, business stakeholders, and technical teams to resolve incidents, improve system performance, and ensure the stability and reliability of warehouse management applications. Key Responsibilities

 * Provide Tier 2 application support for Manhattan Active Warehouse Management (MAWM).
 * Troubleshoot and resolve incidents related to warehouse management processes, including receiving, picking, packing, shipping, and labor management.
 * Coordinate with Tier 1 and Tier 3 support teams for incident escalation, investigation, and resolution.
 * Use SQL queries for data analysis, troubleshooting, and application diagnostics.
 * Analyze application logs, identify recurring issues, and perform root cause analysis.
 * Manage incidents, service requests, and escalations using platforms such as ServiceNow.
 * Support application implementation, administration, maintenance, upgrades, and production releases.
 * Participate in Change Advisory Board (CAB) meetings and coordinate release management activities across multiple teams.
 * Assist with disaster recovery exercises, application recovery procedures, and system continuity activities.
 * Develop and maintain technical documentation, support procedures, and user training materials as needed.
 * Collaborate with application support teams, technical leads, and business stakeholders to improve application performance and operational efficiency.
 * Support application development or code-level troubleshooting when required, following established development standards.
 * Provide regular status updates on incidents, support activities, risks, and resolution progress.
 * Mentor junior team members and contribute to continuous improvement initiatives.
 * Work with cloud-native application architectures and deployment models to support application reliability and availability.