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# Support Engineer, Engineering Operations

- **Company:** LEVANTA, INC.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Software Engineering, SQL Databases, TypeScript, Restful APIs, Automation Anywhere
- **Published:** October 16, 2026
- **Apply:** https://startup.jobs/support-engineer-engineering-operations-levanta-10466733

## About the Role

* 2+ years of prior experience in the technical support, solutions engineering, or software engineering.
 * Ability to read / write code in Typescript
 * Good communication skills, able to juggle multiple technical conversations
 * Familiarity with REST APIs, SQL, and cloud tooling.

## Description

We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

What You'll Own:

 * Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
 * Understand the technical nuances of Levanta's technology and guide customers through their challenges
 * Escalate product bugs to the engineering team with clear context
 * Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
 * Identify repeat issues and propose solutions to improve the product
 * Build out internal tools to solve common issues
 * Utilize and implement AI workflows that will make our support process more efficient