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# Entry-Level IT Support Associate Overnight (F)

- **Company:** Continental Broadband, LLC
- **Location:** Marble Cliff, OH, United States
- **Experience:** Starter
- **Salary:** $37,000.0 - $43,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Client Access Licensing, Data Centers, Linux, Disaster Recovery, Issue Tracking Systems, Virtualization Technology, Computer Equipment, Information Technology, Workday
- **Published:** October 16, 2026
- **Apply:** https://www.dice.com/job-detail/ffeac5e4-399e-4561-ac3f-dd8d2497d683

## About the Role

Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service., * Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)

 * A strong passion for a career in IT and/or technology and evidence showing IT experience
 * Associate degree in a technical discipline or technical equivalent work experience
 * Previous exposure to or experience in an IT environment
 * Previous customer-service work experience
 * Must always be professional and patient, as this is a client-facing role
 * Excellent written and verbal communication skills
 * Strong analytical and independent problem-solving skills
 * Ability to prioritize and manage multiple responsibilities that are time-sensitive
 * Having a willingness and ability to learn quickly
 * Must pass pre-employment screens

Physical Tasks/Demands:

 * Sitting - stationary/seated position during the workday in order to check in visitors
 * Walking - must be able escort visitors to their equipment;must be ableto walk the entire perimeter of the physical plant/data center several times during the shifttoconduct hands-onassessments ensuringbuilding safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center
 * Lifting - frequently lifts lightweight itemsand occasionally lifts heavy-weight materials such as equipment, parts, computer and serverhardware
 * Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, tomove equipment, install equipment, etc.as required

Sponsorship is not provided.Expedient does not engage with third-party recruiting or staffing firms.

## Description

Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate,in our Upper Arlington/Columbus, OH data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure., * Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.

 * Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
 * When necessary, enforce security protocols -- for example, if a client requests to remove equipment without prior notification or as per contractual obligation
 * Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
 * Cover the front desk phone, and conduct physical and virtual security checks
 * Process and prioritize client and employee technical requests by phone, email or in person
 * Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support