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# Bank Agile Product Owner Senior

- **Company:** United Services Automobile Association
- **Location:** San Antonio, TX, United States
- **Experience:** Expert
- **Salary:** $103,450.0 - $197,730.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Data Transmissions, Chatbots
- **Published:** October 16, 2026
- **Apply:** https://usaa.wd1.myworkdayjobs.com/USAAJOBSWD/job/San-Antonio-Home-Office-IIIII/Bank-Agile-Product-Owner-Senior---Digital-Alerts---Member-Communications_R0121191/apply

## About the Role

* Bachelor's degree; OR 4 years of relevant education and/or experience.

 * 3 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
 * Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
 * Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
 * Advanced knowledge and demonstrated use of Process Engineering methodologies.
 * Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
 * Communicates difficult concepts and negotiates with others to adopt a different point of view.

What sets you apart:

 * Strong product management/product ownership experience with a focus on measurable member and business outcomes
 * Experience analyzing product performance, data and member/customer insights to identify opportunities and recommend improvements
 * Experience with digital communications, member/customer engagement, messaging and/or conversational AI.
 * Experience leading an Agile development team, managing/prioritizing a backlog and applying Agile principles.
 * Ability to understand and articulate product value and translate strategy into clear product priorities and outcomes.
 * Strong independent problem-solving skills with the ability to navigate ambiguity and drive recommendations.
 * Strong cross-functional stakeholder leadership, including managing dependencies, risks and tradeoffs.
 * Experience taking products/capabilities from discovery and experimentation through launch, measurement and continuous improvement.
 * Financial services or other highly regulated industry experience.

## Description

What makes a successful Bank Agile Product Owner Senior - Digital Alerts & Member Communications at USAA? Review the top traits we're looking for and see if you're the right fit

 * Collaborative
 * Strategic
 * Communicator
 * Results-driven
 * Adaptable
 * Digitally savvy, * Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members.
 * Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
 * Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives.
 * Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.
 * Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
 * Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs.
 * Acts as 'voice of the end-user'.
 * Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
 * Owns Bank agile team backlog (grooming, prioritization, and refinement).
 * Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.
 * Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
 * Begins to take a strategic view and think proactively about the right way to meet objectives.
 * Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.
 * Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership.
 * May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
 * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.