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# Technical Program Manager, Technical Solutions

- **Company:** Datadog
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Software as a Service, Information Technology
- **Published:** October 16, 2026
- **Apply:** https://www.thejobnetwork.com/job/bec15698-925e-4ae0-a7cd-1ad0eebcb0ec/technical-program-manager-technical-solutions

## About the Role

- **Program Management Experience:** 3-5 years of experience leading technical programs in a SaaS or technical environment, ideally including cross-team or cross-functional initiatives. Experience supporting customer-facing or technical support functions is a plus.
- **Execution-Oriented:** Comfortable driving moderately complex, cross-team initiatives independently, with the judgment to seek guidance on larger or more ambiguous efforts. Solid foundation in project scoping, timeline management, and risk management; PMP, Agile training, or equivalent certification preferred.
- **Data-Informed:** Tracks progress against established metrics and uses data to guide decisions, report status, and identify risks early.
- **Clear Communicator:** Able to convey project status and ideas concisely to a range of audiences, from peers to senior stakeholders, adapting the level of detail as needed.
- **Collaborative:** Builds trust through consistent delivery; works constructively across teams to resolve differing viewpoints and unblock progress.
- **Comfortable with Ambiguity:** Able to identify unclear requirements, ask the right questions, and bring structure to partially-defined problems.
- **AI Fluency:** Uses AI tools confidently in day-to-day program work and can evaluate where AI can be responsibly and effectively applied to improve program processes.
- **Growth-Oriented:** Developing skill in giving constructive, empathetic feedback; may support the onboarding or mentorship of newer team members.
- **Technical Foundation:** Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent industry experience.


## Description

As a Technical Program Manager, you will lead and support a variety of technical programs that help these customer-facing teams work more effectively. Depending on the needs of the organization, this could include programs related to internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You'll partner closely with team leads, subject matter experts, and other stakeholders to bring structure and clarity to moderately complex, cross-team programs, and you'll act as a multiplier for the teams you support by driving programs from planning through delivery. Candidates who have previously led projects for customer-facing technical teams are especially encouraged to apply.

_At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them._

### **What You'll Do**

- Drive delivery of cross-team programs that support one or more Technical Solutions teams - coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery.
- Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way.
- Establish and maintain program management fundamentals - project trackers, status updates, risk logs - so stakeholders always have visibility into progress and blockers.
- Identify unclear or incomplete requirements early and bring structure to ambiguous problems, escalating only when needed to keep execution on track.
- Use data to track progress against milestones, surface risks, and guide decisions; adjust plans as circumstances change.
- Apply AI tools to streamline your own program management workflows - synthesizing updates, surfacing patterns in program data, or accelerating documentation - and help identify where AI can improve processes for the teams you support.
- Communicate program status, risks, and impact clearly to stakeholders at different levels, adapting your message for technical and non-technical audiences.
- Look for opportunities to improve how programs and processes run, and contribute ideas that make execution more efficient over time.

### **Who You Are**