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# IT Help Desk

- **Company:** EAKAS CORP
- **Location:** Peru, IL, United States
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Issue Tracking Systems, Network Troubleshooting, Windows Desktop, Computerised Systems, Information Technology
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=96260d6599a70fd8

## About the Role

* Proven experience in an IT Help Desk or similar technical support role.
 * Strong knowledge of computer systems, mobile devices, and other tech products.
 * Familiarity with Windows and/or Mac operating systems.
 * Excellent problem-solving and communication skills.
 * Ability to work independently and as part of a team.
 * Customer-focused attitude with a commitment to quality service.

## Description

We are seeking a dedicated and knowledgeable IT Help Desk professional to join our team at our Peru, IL location. The ideal candidate will provide technical support and assistance to end-users, ensuring smooth operation of IT systems and resolving issues efficiently., * Respond to and resolve IT help desk requests via phone, email, or in-person.

 * Troubleshoot hardware, software, and network issues.
 * Assist users with setup, configuration, and maintenance of computer systems and peripherals.
 * Document issues and resolutions in the ticketing system.
 * Escalate complex problems to higher-level IT staff as needed.
 * Maintain knowledge base articles and user guides.
 * Ensure timely communication with users regarding the status of their requests.