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# Proton System Administrator

- **Company:** Reynolds and Reynolds
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Active Directory, VoIP, Document Management Systems, Network Routers, Firewalls (Computer Science), Information Technology, Laptops, Network Server
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/1_reyrey2-7910

## About the Role

Information Technology Full Time Position Description *This is a remote position*\n*Shift: 6am-3pm EST or 8am-5pm EST*\/p>\nProton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team.
In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure.
You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians.
Responsibilities will include but are not limited to:\/p>\n-Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers.\n-Troubleshoot and resolve issues with supported client applications and related services.\n-Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments.\n-Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems.\/p>\n#LI-Remote\/p>\n Training Requirements At least 2 years in a Tier II or System Administrator role is required; One-year certificate from a college or technical school is a plus; Knowledge and experience with Windows Active Directory domains required; Expertise with printer troubleshooting (network and local), scanner