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# IT Support Specialist

- **Company:** HearUSA, Inc.
- **Location:** Hauppauge, NY, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, IT Management, Inventory Management Software, Microsoft Office, Microsoft PowerPoint, ServiceNow IT Service Management, Office365
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/16_3e163123

## About the Role

* Excellent interpersonal and social skills; the ability to be flexible and easily adapt to changing priorities;
 * Possesses a strong interest in learning new skills and new technologies;
 * Excellent customer service and team-based work mindset; the ideal candidate should have patient and a positive attitude;
 * Previous IT support, administrative or customer service work experience preferred;
 * Advanced Microsoft Office skills (O365, Word, Excel, PowerPoint, Outlook);
 * Willingness and ability to learn and use new computer programs/applications;
 * Able to work with close attention to detail with a high degree of accuracy in a fast-paced environment;
 * Ability to follow procedures and respect confidentiality;
 * Ability to communicate detailed or technical information clearly, accurately, and concisely;
 * Inventory Management experience is a plus.

## Description

* Initial point of contact for end-user requests for assistance through phone calls and the IT ticketing system.
 * Create and allocate new IT requests.
 * Work "Level 1" ticket requests.
 * Communicate with vendors and internal IT staff to open, follow up on, and escalate trouble tickets.
 * Use the existing ticketing system and inventory management system for communication and documentation.
 * Manage open tickets.
 * Report on Service Desk analytics.
 * Follow standard procedures for purchasing supplies for end-users and retail clinics as needed.
 * Document and maintain an accurate inventory of all new and retired assets.
 * Perform administrative duties and performed special projects, as assigned by IT management.