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# Desktop Support Supervisor

- **Company:** General Dynamics Information Technology
- **Location:** Virginia Beach, VA, United States
- **Experience:** Experienced
- **Salary:** $64,230.0 - $80,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Antivirus Softwares, Software Applications, Backup Devices, Configuration Management, CompTIA Security+, Cyber Security, Desktop Computing, System Center Configuration Manager, Networking Basics, Public Key Infrastructure, Information Technology, Laptops
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/1_gditmerge-RQ228358

## About the Role

Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP). **How a Desktop Support Administrator Will Make an Impact** You will provide systems administrative support in areas such as: + Active Directory + System Center Configuration Manager (SCCM) + Exchange + Information Security + File Shares + PKI + Virus protection What You'll Need to Succeed **Education:** + High School Diploma/GED with 3 years of related experience, or + Associate degree with 4 years of experience, or + Bachelor's degree with 2 years of experience. **Basic Skills/Experience:** + 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications. + 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops. + Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required + Knowledge of
Networking fundamentals. + Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes. + Creating and updating lifecycle documentation as required. **Clearance Level:** + TS/SCI required **Required Certification(s):** + Security+ CE Certification required; DoD compliance 8570.01 **Location:** + On Customer Site. **US Citizenship:** + Required. **Desired Skills:** + Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity. + Self-starter, motivated, shows initiative, and learns fast. + Ability to work on multiple projects simultaneously. + Ability to create and maintain sustainment documentation. **GDIT IS YOUR PLACE** At GDIT, the mission is our purpose, and our people are at the center of everything we do. + Growth: AI-powered career tool that identifies career steps and learning opportunities + Support

## Description

**Req ID:** RQ228358 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** IT Infrastructure and Operations **Skills:** Computer Backups,Hardware,IT Hardware,Systems Management **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA **Experience:** 3 + years of related experience **US Citizenship Required:** Yes **Job Description:** **Job Description:** Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT).
A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator.
As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter.
With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves.
You will manage services using on-premise hardware and perform regular hardware and software updates.
Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients.
Provides technical support and troubleshooting to Tier 1 & 2 support.
Deliver technical support to the Enterprise components as required.