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# Application Support Specialist

- **Company:** Hq Trimble Westminster
- **Location:** Knoxville, TN, United States (Remote available)
- **Experience:** Starter
- **Salary:** $39,520.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Business Analytics Applications, Computer Vision, Cloud Computing, Cyber Security, Chatbots, Software Security, Information Technology, Accubid
- **Published:** October 16, 2026
- **Apply:** https://www.builtincolorado.com/job/application-support-specialist/11712667?handler=ApplyRedirect

## About the Role

* Proven critical thinking and troubleshooting skills with standard computer systems and logic-driven issue resolution.

 * Strong written and verbal communication abilities with a customer-oriented approach.

 * Ability to work autonomously and thrive in fast-paced or time-critical environments.

 * Adept at navigating and utilizing AI-powered support tools such as chatbots and virtual assistants.

Bonus Points For:

 * Construction industry experience specific to Electrical and Mechanical trades.

 * 1-3 years of experience in technical customer support or call center environments.

 * Hands-on familiarity with Accubid software products.

## Description

Provides technical customer support for MEP estimating software, assisting with setup, configuration, implementation, and usage. Troubleshoots software issues through phone, email, chat, and web channels; explains technical concepts to diverse users; and collaborates with support, development, and product teams to improve application quality and customer experience. The role is primarily on-site during business hours and has no travel requirement., * Serve as a primary support liaison to assist customers with software setup, configuration, implementation, and overall usage across AutoBid, Accubid, and Estimation Desktop.

 * Troubleshoot and resolve complex technical issues dynamically via telephone, email, live chat, and web-based support channels.

 * Translate complex technical concepts clearly to empower diverse end users ranging from advanced IT specialists to core software users.

 * Partner collaboratively across support, development, and product teams to continuously improve application quality and customer experience., In-Office or Remote
United States
Senior level
Senior level
Professional Services * Industrial * Manufacturing
Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.
Top Skills: ExcelMicrosoft Office SuiteMicrosoft PowerpointRefractory Installation MethodsRefractory Products
Calderys

Technical Support

2 Months Ago
In-Office or Remote
United States
Mid level
Mid level
Professional Services * Chemical * Industrial * Manufacturing
Provide expert technical support and product/application guidance for refractory products; develop market growth strategies, product launches, promotions, and business cases; perform application analysis, collaborate on failure investigations, conduct market and portfolio analysis, and present at industry events.
Top Skills: ExcelMicrosoft Office SuitePowerPoint
CrowdStrike