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# Lead Principal Support Engineer -Life Sciences

- **Company:** Oracle
- **Location:** Columbia, SC, United States
- **Experience:** Expert
- **Salary:** $83,500.0 - $187,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Microsoft Windows, Unix, Databases, Linux, Knowledge Management, Oracle Databases, Oracle (Applications), Oracle SQL Developer, PL-SQL, Extensible Markup Language (XML)
- **Published:** October 16, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3451678527&tx=FR1714FFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 6-10 years of experience in technical support or technical consulting.
 * Strong problem-solving skills, excellent time management, and a customer-focused mindset.
 * In-depth understanding of Drug Safety and Pharmacovigilance regulations and processes.
 * Hands-on experience with Oracle Argus Safety and/or Empirica Signal.
 * Proficiency in Windows, Unix, and Linux operating systems.
 * Expertise in UNIX scripting, XML, JavaScript, Oracle SQL, PL/SQL, and Oracle databases.
 * Ability to thrive in a fast-paced, evolving business environment.
 * Excellent verbal and written communication skills.

## Description

* Diagnose and resolve technical issues related to Oracle's Life Sciences Safety products.
 * Analyse databases, review technical design specifications, and replicate reported issues.
 * Manage high-priority customer interactions and provide solutions within defined SLAs.
 * Work closely with cross-functional teams and global colleagues to resolve complex cases.
 * Identify and document system defects, implement creative workarounds, and contribute to knowledge management.
 * Manage complex external customer relationships with a high degree of variability.
 * Influence customer support strategy focusing on value achievement and targeted outcomes.
 * Develop complex continuous improvement strategies.
 * Act as the single point of contact for cross-organizational support escalations
 * Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
 * Contribute to internal team value and improvements.