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# IT Technician

- **Company:** PALAMERICAN SECURITY INC
- **Location:** Tukwila, WA, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Issue Tracking Systems, Network Connections, Software Asset Management, Office365, Information Technology, Laptops, User Accounts
- **Published:** October 16, 2026
- **Apply:** https://www.careerjet.com/job/usf2be11626e43f9d63326df3a7fb03c95/eaa

## About the Role

* 1-3 years experience in an IT support role

 * Diploma or higher in Information Technology or equivalent is an asset.

 * CompTIA A+ certification is an asset.

 * Equivalent combinations of education and practical experience will be considered.

Physical Requirements:

 * Prolonged periods of sitting at a desk and working on a computer.

 * Must be able to lift up to 15 pounds at times.

## Description

PalAmerican Security is looking for a thoughtful, empathetic IT Technician to help support nearly 10,000 employees across the United States. As an IT Technician, you will be providing exceptional customer service while resolving technical issues for end-users. You will be responsible for front-line response to requests for support, prioritizing them, and ensuring they are resolved in a timely manner. At PalAmerican we have an award-winning culture that believes in promoting from within, respecting people and their differences, providing high-quality service, and having fun. If you think you have what it takes to join our team, apply now.
Detailed Duties/Responsibilities:

 * Provide front line support for end-users via phone, email, chat, in-person and ticketing systems.

 * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, Microsoft 365 applications, and network connectivity.

 * Receive, prioritize, classify, and resolve incidents and service requests in accordance with established service levels.

 * Provision and deprovision user accounts, licenses, and access rights across Microsoft 365 and other business applications.

 * Configure, deploy, and support desktops, laptops, mobile devices, and peripheral equipment.

 * Support onboarding and offboarding activities, ensuring appropriate access and equipment management.

 * Maintain accurate records of incidents, requests, assets, and resolutions within the IT Service Management platform.

 * Assist with hardware inventory management, device lifecycle tracking, and software asset management.

 * Escalate complex issues to senior IT staff, vendors, or appropriate support teams when required.

 * Participate in IT projects, system deployments, and other technology initiatives.

 * Create and maintain technical documentation, knowledge base articles, and standard operating procedures.

 * Provide exceptional customer service while communicating technical concepts clearly to non-technical users.

 * Maintain awareness of emerging technologies and continuously expand technical knowledge and skills.

 * Other duties as required