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# Flight Desk Consultant

- **Company:** Australian Pacific Touring
- **Location:** London, UK (Remote available)
- **Salary:** £26,326.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Office
- **Published:** October 17, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5931904420

## About the Role

Flexibility and multi-tasking are key, as you will handle various operational tasks with a high level of attention to detail. You will also work towards service targets aligned with our business objectives and values.

This role has a hybrid working arrangement with a minimum of 2 days per week in our London office and up to 3 days working remotely from home., * Minimum of 1 year travel industry experience

 * Strong Airline knowledge
 * Exceptional customer service skills
 * Excellent written and oral communication competency
 * High attention to detail and accuracy
 * Ability to work under pressure and adapt to changing priorities
 * Confident with Microsoft programs
 * Travel & Tourism Certification ideal but not compulsory

## Description

As a Flight Desk Consultant, you will support both our Direct Clients and Travel Agent Partners with professionalism and a friendly approach at all times. This role is primarily back-office focused, where you will share our passion for luxury travel and river cruising. You will assist in managing flight-related administration, ensuring accuracy and efficiency, while delivering exceptional customer service., * Review and maintain flight bookings made by our Reservations Team through our website and Air Consolidator partners, ensuring accuracy and compliance with company standards

 * Action schedule changes promptly in the best interest of clients and business requirements
 * Respond to Customer Service & Sales email requests within expected timeframes, updating flight bookings as required
 * Support the Flight Desk Team and Customer Service & Communication team during crisis calls
 * Confidently use Microsoft programs, especially Excel, for day-to-day workload, tasks, and data entry
 * Share knowledge and collaborate with team members to improve processes and outcomes
 * Maximise every opportunity to enhance customer experience and support revenue growth
 * Deliver exceptional service to discerning customers who book high-value trips