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# IT Service Desk Analyst - 1st/2nd Line Support - Derby (inside IR35)

- **Company:** IT People Recruitment
- **Location:** Derby, UK
- **Salary:** £35,360.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Networking Basics, Enterprise Software Applications, ServiceNow IT Service Management, Office365, Microsoft InTune, Laptops, User Accounts
- **Published:** October 17, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-638D5FDD0BA657405F/

## About the Role

* Previous experience working in an IT Service Desk, Helpdesk or IT Support Analyst position.
 * Good knowledge of Windows operating systems and desktop troubleshooting.
 * Experience supporting Active Directory and Microsoft 365.
 * Familiarity with Microsoft Intune or other device management solutions.
 * Experience using an IT ticketing system.
 * Good understanding of basic networking and connectivity troubleshooting.
 * Excellent communication and customer service skills.
 * Ability to prioritise incidents, take ownership of issues and work independently.

Desirable Skills

 * ITIL knowledge or certification.
 * Experience providing 2nd line support.
 * Previous experience with enterprise applications.
 * Experience supporting users across multiple locations.

## Description

We are recruiting an IT Service Desk Analyst to join an established IT support team on an initial three-month contract.

This is an excellent opportunity for an IT Support Analyst with hands-on experience providing 1st and 2nd line technical support in a busy, customer-focused environment.

You will be responsible for supporting end users, resolving technical issues, managing service requests and ensuring a high standard of IT support across the business.

Key Responsibilities

 * Provide 1st line and some 2nd line IT support to end users via telephone, email and service desk ticketing systems.
 * Diagnose and resolve hardware, software and connectivity issues.
 * Support Windows desktops, laptops, mobile devices and printers.
 * Administer user accounts, passwords and security groups within Active Directory.
 * Support Microsoft 365 applications and user environments.
 * Assist with Microsoft Intune and mobile device management.
 * Manage IT incidents and service requests, ensuring timely resolution or escalation.
 * Support user onboarding and offboarding processes.
 * Maintain accurate records of incidents, assets and technical documentation.
 * Provide clear, professional communication to end users throughout the resolution process.
 * Assist with occasional onsite technical support where required.