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# Infrastructure Specialist

- **Company:** Hays plc
- **Location:** Hampshire, UK
- **Contract:** Permanent contract
- **Skills:** Software Troubleshooting, Laptops
- **Published:** October 17, 2026
- **Apply:** https://www.hays.co.uk/job-detail/infrastructure-specialist--hampshire_4811729

## About the Role

* Previous IT technical support or infrastructure support experience.
 * Experience managing incidents, requests and changes.
 * Strong troubleshooting and problem-solving skills.
 * Experience supporting desktop and server technologies.
 * PC and laptop build/rebuild experience.
 * Hardware troubleshooting and upgrade experience.
 * Excellent customer service and communication skills.
 * Ability to collaborate effectively within a technical support environment.
 * Ability to work a rotating 12-hour day and night shift pattern.

## Description

Your new company

A global technology services organisation supporting critical public sector infrastructure services. You will join an on-site engineering team responsible for maintaining operational excellence and delivering high-quality technical support services.

Your new role

As an Infrastructure Engineer, you will provide hands-on technical support, incident resolution and operational support within a busy engineering environment. You will be responsible for supporting users, maintaining equipment and ensuring service levels are met.

Key responsibilities include:

 * Managing technical incidents, service requests and changes.
 * Troubleshooting desktop and server-related issues.
 * Managing and prioritising your own support queue.
 * Providing customer updates and maintaining communication throughout incidents.
 * Escalating complex technical issues when required.
 * Supporting software builds and rebuilds on PCs and laptops.
 * Diagnosing hardware faults and performing upgrades.
 * Supporting inventory management, quality control and equipment maintenance activities.
 * Working closely with technical delivery, development and project teams.

What you'll need to succeed

 * Previous IT technical support or infrastructure support experience.
 * Experience managing incidents, requests and changes.
 * Strong troubleshooting and problem-solving skills.
 * Experience supporting desktop and server technologies.
 * PC and laptop build/rebuild experience.
 * Hardware troubleshooting and upgrade experience.
 * Excellent customer service and communication skills.
 * Ability to collaborate effectively within a technical support environment.
 * Ability to work a rotating 12-hour day and night shift pattern.

What you'll get in return

 * Opportunity to work within a highly skilled engineering team.
 * Exposure to a wide range of infrastructure and support activities.
 * Collaborative technical environment.
 * Long-term project exposure within the public sector.
 * Structured shift pattern offering consecutive days off between rotations.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4811729 - Pardeep