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# Technical Support Officer

- **Company:** Neweasy
- **Location:** Maldon, UK
- **Experience:** Expert
- **Salary:** £31,200.0 - £40,019.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Databases, Microsoft Office
- **Published:** October 17, 2026
- **Apply:** https://www.reed.co.uk/jobs/technical-support-officer/57467884

## About the Role

* Administrative Roles (Administration)
 * Communication Skills (Key)
 * Customer Service
 * Databases
 * Microsoft Excel
 * Microsoft Office (Entry)
 * Occupational Health & Safety (Workplace)
 * Problem Solving (Process)
 * Self-Motivation
 * Technical Support (IT)

## Description

+ Provide day-to-day administrative and technical support for cemetery and bereavement operations.
 + Maintain accurate records relating to burials, grave ownership, memorials, exclusive rights and cemetery documentation.
 + Process burial applications, memorial permits and associated service requests.
 + Respond to customer enquiries, complaints and service issues in a professional, compassionate and timely manner.
 + Act as a point of contact for funeral directors, contractors, internal departments and members of the public.
 + Support the coordination of cemetery activities and operational workloads.
 + Assist with income collection, invoicing and financial administration processes.
 + Monitor and update cemetery databases and information management systems.
 + Support service improvement initiatives and identify opportunities to improve customer experience and operational efficiency.
 + Assist with special projects, memorial events and ceremonial activities as required.
 + Contribute to the development of guidance, procedures and customer information materials.
 + Ensure compliance with Health & Safety, Data Protection and risk management requirements.