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# SC 2nd Line Support Engineer

- **Company:** ECS Recruitment Group
- **Location:** Penwortham, UK
- **Salary:** £59,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Wi-Fi Technology, SC Clearance, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3024062117-2

## About the Role

Are you an experienced IT Support Specialist who enjoys building strong customer relationships, improving service performance and taking ownership when challenges arise?

Previous experience:

 * Do you hold current SC Clearance?
 * Do you hold an ITIL Foundation qualification (or higher)?
 * Can you evidence Level 1 & 2 technical assistance in a Service Desk/Walk Up Tech Bar/L2 Technical Support role?
 * Do you have experience of using ServiceNow, (especially Reporting & Dashboarding)?
 * Are you able to diagnose hardware and Windows OS issues?, Apply today if you're an experienced IT Support Specialist who wants greater ownership, influence & the opportunity to make a visible impact within a secure business.

## Description

* You'll be part of the Local Support Team, providing Levels 1 & 2 support to users.
 * Undertake diagnostics & troubleshooting for: hardware, software, OS & basic connectivity, (LAN/WIFI)
 * Use ServiceNow to log, track & manage the lifecycle of tickets.