> Markdown version of [/jobs/ext/3792872-it-support-engineer-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/3792872-it-support-engineer-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer / Service Desk Analyst - **Company:** AWD - **Location:** Wombwell, UK - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Microsoft Outlook, Cyber Security, Desktop Computing, IP Addressing, Virtual Private Networks (VPN), Azure Active Directory, Remote Service Software, Software Vulnerability Management, Wi-Fi Technology, Peripherals, Microsoft Onedrive, Deployment Automation, Laptops, User Accounts - **Published:** October 17, 2026 - **Apply:** https://www.jobs.service.gov.uk/jobs/6ad20780b0af0cb429a7de9c/apply ## About the Role * Previous experience providing IT support or troubleshooting workplace technology in an office, factory or similar operational environment * Confidence troubleshooting computers, user accounts, hardware, software, printing, connectivity and access issues * Ability to record issues clearly, work through problems methodically, keep users informed and escalate appropriately * Security-conscious approach and willingness to follow established patching, antivirus and secure-device processes * Professional, helpful and customer-focused approach with clear written and verbal communication * Organised, reliable and attentive to detail, with sound judgement, confidentiality and a willingness to learn and take ownership * Ability to work on site Monday to Friday and attend other company locations when required; occasional out-of-hours work may be required subject to company arrangements DESIRABLE * Knowledge of Windows 11, Outlook, Teams, OneDrive, mobile devices, peripherals, Wi-Fi, IP addressing and VPNs * Familiarity with Active Directory, Microsoft Entra ID, Group Policy, endpoint-management or software-deployment tools * Experience supporting multiple sites, remote users, meeting-room equipment, assets, licences or secure disposal * Awareness of information security and compliance standards, audit evidence or operational controls * Knowledge of the steel industry or construction-specific software * Relevant CompTIA, Microsoft, BTEC or equivalent qualification * Experience of ticketing or remote support tools ## Description A varied opportunity awaits someone who enjoys solving practical technology problems and supporting colleagues across offices and operational sites. The IT Support Engineer / Service Desk Analyst will combine remote and desk-side support with device, account and asset administration. Working within a small team, the IT Support Engineer / Service Desk Analyst will help keep users informed while following clear escalation, security and governance processes. Training on internal systems, tools and processes will help the IT Support Engineer / Service Desk Analyst build knowledge while supporting compliance, documentation, projects and system rollouts. DUTIES Your duties as the IT Support Engineer / Service Desk Analyst include: * User Support and Service Delivery: Provide support by telephone, email, remote tools and in person across company locations and to remote users * Incident and Request Management: Log, diagnose, resolve and update incidents and service requests, keeping users informed and escalating when required * Workplace Technology Support: Troubleshoot Microsoft 365, hardware, software, printing, Wi-Fi, VPN, access and connectivity issues * Endpoint and Device Management: Build, configure, deploy and support laptops, desktops, mobile devices, peripherals and meeting-room equipment * Software, Patching and Compliance: Install approved software and support patching, security configuration, compliance checks and remediation * Asset and Licence Records: Maintain accurate asset, software and licence records and support secure allocation, return, storage and disposal * Identity and Access Administration: Support authorised account, password, MFA and access changes using approved tools * Joiners, Movers and Leavers: Prepare accounts and equipment, maintain records and escalate unusual or higher-risk requests * Information Security and Audit Support: Maintain audit-ready records and support compliance evidence, audits, vulnerability remediation and security-incident actions * Documentation and Improvement: Maintain support documentation, identify recurring issues and help standardise or automate routine activities * Projects and Supplier Liaison: Support projects and system rollouts, liaise with approved suppliers and provide diagnostics through to resolution * Risk and Escalation: Escalate significant incidents, risks and higher-risk operational or security decisions appropriately