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# IT Support Engineer

- **Company:** Blenheim Schools
- **Location:** Akeley, UK
- **Experience:** Experienced
- **Salary:** £33,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, VoIP, Cloud Computing, Cyber Security, Azure Active Directory, Virtualization Technology, Computer Networking Systems, Tablet Computers, Microsoft InTune, Information Technology, Casper Suite, Laptops, Gsuite, Network Server
- **Published:** October 17, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/it-support-engineer/52452818

## About the Role

Professional qualification in IT and/ or a related degree required.
3-5 years' experience in a 2nd/3rd Line Support or MSP environment.
Strong knowledge of Windows servers, desktop platforms, and Microsoft 365.
Experience with Active Directory, Azure AD, Google Workspace, Jamf, and/or Intune.
Good understanding of networking, cloud technologies, and IT security.
Strong troubleshooting and problem-solving skills across hardware and software.
Experience working within an ITIL-based support environment.
Able to manage priorities, work independently, and perform effectively under pressure.
Virtualisation, scripting, or VoIP experience would be advantageous.

## Description

Are you an experienced IT professional who enjoys solving technical challenges and delivering outstanding customer service? We're looking for a proactive IT Support Engineer to join our growing IT team, providing 2nd line support across a dynamic multi-site environment.
This is an excellent opportunity for someone with strong technical expertise who thrives in a fast-paced role, enjoys troubleshooting complex issues, and wants to play a key part in supporting and improving IT services.
As an IT Support Engineer, you will provide 2nd line support for incidents, service requests, and technical problems, ensuring users receive a high-quality and responsive IT service. Working closely with Service Desk, Infrastructure, Security, Applications, and Projects teams, you'll help maintain and enhance critical systems while supporting the rollout of new technologies.
You'll act as a key escalation point, taking ownership of technical issues through to resolution and building strong relationships with site stakeholders.
What you will be doing
Provide 2nd line support for incidents, service requests, and technical issues.
Act as an escalation point for Service Desk engineers.
Manage and resolve support tickets through to completion.
Support Microsoft 365, Active Directory, Azure AD, and Google Workspace environments.
Configure and maintain laptops, mobile devices, printers, and tablets.
Manage devices using Jamf and/or Microsoft Intune.
Support networking infrastructure, connectivity, and telephony systems.
Assist with cybersecurity incidents, system improvements, and technology rollouts.
Create and maintain technical documentation and knowledge base articles.
Build strong relationships with users and provide excellent customer service.