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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Business Software, Desktop Computing, Networking Basics, Windows Remote Assistance, Remote Service Software, Tablet Computers, Peripherals, User Accounts
- **Published:** October 17, 2026
- **Apply:** https://dejobs.org/x/x/3F5BE3651E254850B82717364644D1D8/job/

## About the Role

* Work closely with team members and internal stakeholders while also handling assigned issues independently in a fast-paced environment. Requirements * 2-3 years of desktop support experience within a structured enterprise or managed IT environment.

 * Hands-on experience supporting Microsoft Windows systems, including Windows 10, as well as macOS platforms.

 * Familiarity with troubleshooting and supporting iOS and Android mobile devices.

 * Working knowledge of basic troubleshooting methods, networking fundamentals, and end-user connectivity issues.

 * Experience administering user accounts and access through Active Directory.

 * Comfort using service desk ticketing systems and remote support tools such as LogMeIn.

 * Strong communication, customer service, and problem-solving skills with the ability to handle sensitive information professionally.

 * Availability to work on-site five days per week with consistent attendance and punctuality. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Philadelphia, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and device issues while delivering a high level of customer support in a busy enterprise setting. The role requires a dependable, detail-oriented individual who can work fully on-site and manage support requests efficiently across desktop and mobile environments., * Provide on-site desktop and help desk support for employees, addressing incidents involving computers, peripherals, mobile devices, and common business applications.

 * Diagnose and resolve technical problems across Windows and macOS systems, ensuring users can return to productivity with minimal disruption.

 * Support smartphones and tablets running iOS and Android, including setup, troubleshooting, and user assistance.

 * Manage service desk ticket activity by documenting issues, prioritizing requests, and following through to timely resolution.

 * Perform user account support tasks within Active Directory, including access updates, password assistance, and permissions-related changes.

 * Use remote assistance tools to guide users and troubleshoot systems when in-person support is not practical.

 * Investigate basic connectivity and network-related issues and escalate more advanced problems when necessary.