> Markdown version of [/jobs/ext/3793930-system-administrator-1](https://www.wearedevelopers.com/jobs/ext/3793930-system-administrator-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Administrator 1 - **Company:** M. C. Dean, Inc. - **Location:** Vienna, VA, United States - **Salary:** $94,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Biometrics, Software as a Service, Cloud Computing, Databases, DevOps, Graphics Software, Issue Tracking Systems, Intrusion Detection and Prevention, Microsoft Visio, Routing, Microsoft PowerPoint, System Software, Virtual Local Area Networks, Software Vulnerability Management, Data Logging, Enterprise Software Applications, Computer Equipment, Information Technology - **Published:** October 17, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3454768863&tx=JL1913FFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role Ability to travel up to 25%, * BS degree and 0+ Years of progressive experience or * HS Diploma or Equivalent and 6+ Years of progressive experience * Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions. * Demonstrated understanding of Windows patching and vulnerability remediation. * Basic knowledge of large-scale networking, VLANS and routing. * Requires reliable attendance at customer site during work hours required by customer. * Requires the ability to work flexible shifts that include nights, weekends, holidays and on-call as needed. * Requires minimum of IAT Level II certification (e.g., Security+). * Demonstrated background working with multidisciplinary teams. * Demonstrated time management and organization skills to meet deadlines and quality objectives. * Able to use MS Excel, Word, Visio, and PowerPoint. ## Description We are seeking a System Administrator 1 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. Responsibilities What you'll do: The Infralink System Administrator is responsible for the day-to-day administration, configuration, and health of the organization's cloud-based Infralink platforms. The role ensures platform uptime, configuration accuracy, and compliance; manages user access and licensing; troubleshoots and resolves platform issues; and maintains the documentation that supports both administrators and end users. The administrator works cross-functionally with IT, Product, Security, and DevOps teams and serves as an escalation-capable technical resource for platform-related issues., * Provide assistance to end users in accessing and using IT systems. * Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required. * Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support. * Monitor Enterprise system status for problems such as network outages and or degraded services; provide initial troubleshoot notify proper Sr. Level administrators when required. * Support daily operations to include monitoring and reviewing system logs. * Support configuration and management of Windows operating systems and install/load operating system software. * Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates. * Support application of Security Technical Implementation Guides (STIGs) to Windows based operating systems (servers and workstations). * Support installation, configuration, and maintenance of 3rd party applications. * Performs root cause analysis on significant issues at appropriate level of support. * Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks. * Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences. * Perform all duties under direct supervision. SaaS Platform Administration - Administer and monitor cloud-based SaaS platforms, ensuring uptime, configuration accuracy, and compliance. - Manage user access, permissions, and application settings. - Ensure system health and reliability through proactive checks and alerts. Ticketing and Incident Management - Serve as the primary point of contact for technical support issues and requests. - Monitor, triage, and resolve service desk tickets in a timely manner. - Escalate complex incidents to appropriate technical teams and follow through on resolution. User Support and Documentation - Provide Tier 1 and Tier 2 support to end users regarding system access, performance, and general usage. - Develop and maintain knowledge base articles, how-to guides, and internal support documentation. - Deliver training or onboarding support for users as needed, * Exposure to computer screens for an extended period of time. * Sitting for extended periods of time. * Reach by extending hands or arms in any direction. * Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. * Listen to and understand information and ideas presented through spoken words and sentences. * Communicate information and ideas in speaking so others will understand. * Read and understand information and ideas presented in writing. * Apply general rules to specific problems to produce answers that make sense. * Identify and understand the speech of another person.